Operations Manager

6 months ago


Johor Bahru, Malaysia Antasis Inc Full time

**Antasis Inc.** are looking for Operations Manager to drive efficiency and excellence at our Malaysia Site.

**What you should do**:

- Managing daily operations, including collaborating with HR, QA, TLs, AMs, WFM, and agents.
- Serving as the second-to-last point of contact for escalations.
- Handling MBR data and preparing all presentations.
- Reporting service lapses and errors to the Head of Contact Center (HOCC).
- Reviewing and approving all reports before dissemination.
- Identifying and assessing potential successors identified by TLs and AMs.
- Conducting performance reviews and presenting recommendations to the HOCC.
- Conducting weekly calibration meetings with TLs and QA separately.
- Overseeing recruitment efforts and making proposals based on interview outcomes.
- Preparing annual budgets and financial reports for the HOCC.
- Confirming payroll and incentives with the HOCC.
- Undertaking additional tasks assigned by the HOCC.

Additionally, you will:

- Lead and manage billing operations, ensuring accuracy, efficiency, and compliance.
- Supervise a team of billing specialists, providing guidance and performance feedback.
- Develop strategies to optimize billing processes and improve customer satisfaction.
- Collaborate with other departments to resolve billing-related issues and enhance operations.
- Analyze billing data to identify trends and track key performance indicators.
- Ensure compliance with relevant laws, regulations, and industry standards.

**Requirements**:
2 years of experience in an Operations Manager role in a Contact Center handling 60 Headcount.

Must have above 2 years of Operations Manager position in Contact Centre.

Working Days: Monday - Friday & Alternative Saturdays

Off Days : Saturday, Sunday & Singapore Public Holidays

Working Hours : 9am - 6pm

**Why You Should Join Us**:

- Be a part of a growing family. Our organization focuses on the growth and development of its people, improving the lives of others
- Achieve meaningful objectives as part of a mission-driven and values-based organisation.
- Enjoy tremendous opportunities for learning and development through working closely with various business function

Supplemental pay types:

- 13th month salary
- Overtime pay


  • Operations Manager

    7 months ago


    Johor Bahru, Malaysia Designer Cats Sdn Bhd Full time

    erseeing Areas: The Operations Manager will oversee all operational aspects of the company, including but not limited to supply chain, inventory management, quality control, budgeting, customer service, manufacturing, and retail operations. The role encompasses a holistic approach to managing the diverse services provided by the company, ensuring efficiency,...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia OXYZ Health & Wellness Sdn Bhd Full time

    **Job Responsibilities:** - Ensure all operations are carried on in an appropriate, cost-effective way - Improve operational management systems, processes and best practices - Purchase materials, plan inventory efficiency - Help the organization’s processes remain legally compliant - Formulate strategic and operational objectives - Manage budgets and...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BPO Voice Process BPO Skills Operation Skills BPO Operations BPO industry Operations Manager Team lead operation - Role: Operations Manager Location:...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BPO Voice Process BPO Skills Operation Skills BPO Operations BPO industry Operations Manager Team lead operation - Role: Operations Manager Location:...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Kensington Strata Management Sdn Bhd Full time

    **Job Descriptions**: - Working locations : JB & KL - Responsible for the management of services and processes that support the core function of building operation - Manages, plan, and directs the day to day facility operations of the site engaged by company - Formulate policies, manage daily operations and maintain smooth operations at sites under your...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia SINERGIA TALENTS SDN BHD Full time

    **Job Overview** The Operations Manager is responsible for _**managing the day-to-day operations in the Malaysia plant**_. This position involves working with the Management team on all aspects of the operation to maintain and improve the efficiency and effectiveness of the company's employees and processes. The Operations Manager will also need to work on...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** Our client is a specialist in global container logistics with 40000 employees globally. The company focuses on freight forwarding, contract logistics and port logistics, managing complex supply chains and provides a wealth of innovative value-added services. The Operations Manager will be based in Johor Bahru. **The Operations Manager will...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia J&S milk milk Sbn Bhd Full time

    **Strategic Planning**: Collaborating with senior management to develop and implement operational strategies aligned with the organization's overall goals and objectives. - **Process Optimization**: Analyzing existing processes and workflows to identify inefficiencies and areas for improvement. Implementing changes to streamline operations, reduce costs, and...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Sinergia Talents Sdn Bhd Full time

    **Job Overview** The Operations Manager is responsible for **managing the day-to-day operations in the Malaysia plant**. This position involves working with the Management team on all aspects of the operation to maintain and improve the efficiency and effectiveness of the company’s employees and processes. The Operations Manager will also need to work on...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Nala Groups Full time

    Position: Operations Manager Company Background: Cosmetic & Skincare Manufacturer Working Location: Taman Perindustrian Parit Bakar, Muar Working Hours: Monday to Friday (8.30am-5.30pm) & Alternate Saturday (8.30 am-1.30 pm) Salary Range: Basic RM 5,000 - RM6,000 (Benefits will be disclosed in interview session) Jobs Requirements: - At least have...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Pro-Select Recruit Full time

    Our valued client is actively seeking a dedicated **Operation Manager **to become an integral part of their respected team. **Work location: Ulu Tiram** **Industry: Building material supplier** **What do** **we have for you?** - Bonuses & increments - 5.5 days of work per week - Free & secure parking **Responsibilities**: - Supervise daily warehouse...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Designer Cats Sdn Bhd Full time

    **Responsibilities**: - Oversee the entire operation of Designer Cats Malaysia, including the cats indoor play area, mini petting zoo, outdoor cafe, and cat cafe. - Develop and implement strategies to enhance operational efficiency and improve guest experience. - Manage budgets, forecast needs, and control expenditures. - Supervise, train, and evaluate...

  • Operations Manager

    7 months ago


    Johor Bahru, Malaysia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Operational Engineering **Location**: Malaysia - Global Development Campus, Johor Bahru **About us**: Dyson Operations ensure every market has full product availability - requiring meticulous strategic planning. Working with Dyson HQ, global markets, manufacturers, and logistics providers, the team coordinates...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Pertubuhan Kebajikan Amitabha Malaysia Full time

    **Position Overview**: As the Operation Manager for our Recycling Industry division, you will play a pivotal role in driving growth, establishing strategic partnerships, expanding our market presence, and optimizing our operational processes. You will be responsible for identifying opportunities, building strong relationships, and developing innovative...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Pertubuhan Kebajikan Amitabha Malaysia Full time

    **Position Overview**: As the Operation Manager for our Recycling Industry division, you will play a pivotal role in driving growth, establishing strategic partnerships, expanding our market presence, and optimizing our operational processes. You will be responsible for identifying opportunities, building strong relationships, and developing innovative...

  • Operation Manager

    7 months ago


    Johor Bahru, Malaysia Pertubuhan Kebajikan Amitabha Malaysia Full time

    **Position Overview**: As the Operation Manager for our Recycling Industry division, you will play a pivotal role in driving growth, establishing strategic partnerships, expanding our market presence, and optimizing our operational processes. You will be responsible for identifying opportunities, building strong relationships, and developing innovative...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Quantum Distribution Sdn. Bhd. Full time

    **Main Responsibilities** Reports to the Director of Operations and lead a team of operations packers and drivers. This includes ensuring that the daily operations is in compliance with all regulatory, licensing, safety and environmental requirements; you will also identify areas of improvements in all work processes and drive overall business...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia SC Engineering Packing & Machinery Moving Solutions Sdn. Bhd. Full time

    **Job description** - In charge of all operation matters including but not limit to resources planning, manpower & transport arrangement, operations’ documentation and etc. - Manage and supervise employee inclusive of recruitment, training and performance of their respective roles. - Coach subordinates on important aspects of work performance, and where...

  • Operation Manager

    6 months ago


    Johor Bahru, Malaysia Plassein Industry Sdn Bhd Full time

    Responsible: - 1 Monitor production have archive daily target as commitment: 1.1 Chair daily production meeting. - "Daily brief with production Shift A+B supervisor, material coordinator, leader, QA Department and planner." - Follow production schedule from PLANNER and manage daily job schedule (Included set up). - Review and discuss yesterday output and...

  • Operations Manager

    6 months ago


    Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    ✔ Operations Manager (Warehouse / Supply Chain / Logistics) ✔ Building Materials Supplier ✔ Ulu Tiram, Johor ✔ Monday - Friday : 8.00am - 5.30pm & Saturday : 8.00am - 12.00pm ✔ Salary can be up to RM7000 ✔ Min 3 - 5 years' working experience in managing warehouse operations **Responsibilities**: - Oversee daily activities of the warehouse...