Store Manager Nike Pavilion Bukit Jalil

3 weeks ago

Kuala Lumpur, Malaysia GMG Full time

**BRAND : NIKE**

**OUTLET : Pavilion Bukit Jalil**

**PRIMARY FUNCTION**

Responsible for the overall operations and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.

**MAIN DUTIES & RESPONSIBILITIES**
- Oversee and ensure efficiency of day to day operations of the store.
- Train and develop team on business acumen to drive business performance.
- Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
- Ensure that cash takings are banked in daily and cash control procedures are adhered to.
- Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks.
- Coach Store Supervisors and team members, identify learning opportunities and concoct employee development plans.
- Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives.
- Conduct appraisal and interviewing of potential staff.
- To attend Seasonal Ekin Training and guide new staff on SKU training.
- Keep track of merchandise sell through and maintain good stock level at all times.
- Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline.
- Maintain awareness of market trends /monitor what competitors are doing.
- Handle queries, feedback and comments from customers.
- Maintain a safe and pleasant work environment.
- Ensure store adhere and execute according to GMG Sports Policies and Procedures.
- Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

**JOB REQUIREMENTS**
- At least 7 years of retail experience with minimum 3 years management experience at least at Supervisory level.
- Experience in retail operations, budgeting, planning, customer service, sales and people leadership and management.
- Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
- Proficient in Microsoft Office products and retail business systems.
- Ability to communicate in English.
- Ability to build, lead and manage high performing teams.
- Ability to utilize tools to support conflict resolution and employee coaching and counseling.

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