Business Process Lead
2 weeks ago
Role Description:
The Business Process Lead is a key role within the Implementation team to enable the successful operationalization of projects into the Customer Experience team. The Business Process Lead works with stakeholders to identify deliverables and takes ownership to ensure business processes and procedures are in place and teams trained in readiness for a smooth transition into the Customer Experience team.
Team Responsibilities:
- The client experience team provide omnichannel communication support, effective case management and administrative processing to meet agreed Service Level Agreements (SLA) for our clients. We are the first point of contact and trusted to provide accurate information about our propositions and resolve issues that arise, which sometimes means escalating to the appropriate team.
- The client experience team provide factual information to assist clients in making informed decisions and support administrative processing to ensure service objectives are met.
- Specific Role Responsibilities:
- Ensures that there is a business perspective on how any new technical capabilities will be integrated into the business-
- Review new or re-engineered processes end to end including gap analysis, process improvement, design, documentation, operational readiness and implementation.-
- Ensure process changes are firmly embedded and understood by the business which includes procedure and training documentation-
- Develop and design testing scenarios and test plans that can be leveraged for existing and future projects, this includes ensuring that tests reflect realistic operational business conditions and processes.-
- Supports and engages with experts and stakeholders to ensure continuous improvements are identified.-
- Ensures the correct implementation of standards and procedures.-
- Actively contributes to the development of new operational initiatives and ensure successful implementation-
- Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.-
- Undertake any other projects/tasks as may reasonably be required to facilitate the smooth transition and management of the Customer Experience Team.- Experience Required:
- Minimum 5 years’ professional experience in the financial service industry;-
- Subject matter expertise in Wrap and IDPS-
- Strong understanding of the Australian financial services industry, regulations and obligations with particular emphasis on the provision of superannuation, wealth and financial advisory support services as part of a platform proposition.-
- Demonstrable track record of building relationships, dealing with key stakeholders of an organisation internally and externally-
- Attitude to execute, deliver and succeed;-
- Analytical thinking and problem solving abilities;-
- Excellent organisational and time management skills;-
- Have strong attention to detail;-
- Confident, proactive and able to take initiative;-
- Highly developed written and oral communication skills;-
- Ability to work under pressure to multiple firm deadlines;-
- Strong Excel, PowerPoint and Visio and other resource management tools essential.- About FNZ_
- FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back._
- We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution._
- We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA)._
- Together with our customers, we help over 20 million people from all wealth segments to invest in their future._
-
Business Process Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full timeRole DescriptionThe Business Process Lead is a key role within the Transitions & Service Team to enable the successful operationalisation and delivery of business readiness activities aligned to core projects into the Customer Services team. This role involves collaborating with various departments & teams to align & build relationships with key stakeholders...
-
Business Process Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Full timeKYC Operations Management Role at CitigroupWe're looking for a highly skilled professional to join our team as a KYC Operations Manager. In this role, you'll manage and lead KYC operations, execute processes in accordance with Citi compliance policies, and oversee the KYC control environment. You'll also perform program management of existing Business As...
-
Business Process Optimization Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SAP Full timeSAP is looking for a Business Process Optimization Lead to join our team in Malaysia, Philippines, or Thailand. As a key member of our S/4 HANA Finance practice for Asia region, you will play a crucial role in optimizing business processes for our customers.Key Responsibilities:Analyze and optimize business processes to improve efficiency and...
-
Business Process Optimization Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob DescriptionLead Automation Development: Oversee the development, implementation, and maintenance of RPA solutions to streamline business processes.Design and Deploy Automated Workflows: Utilize Google AppSheet and other automation platforms to design, develop, and deploy automated workflows that enhance productivity and efficiency.Collaborate with...
-
Business Process Improvement Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia cbs Corporate Business Solutions Full timecbs Corporate Business Solutions offers consulting and technology services to help large industrial corporations achieve success.We are seeking an experienced Chief Business Transformation Officer to join our team and drive business growth, create value, and solve organizational issues for our clients.Responsibilities:Drive business growth and create value...
-
Lead Generation Executive
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Supermom Business Full timeAt Supermom Business, we are committed to delivering high-quality results to our clients. We are seeking a highly motivated Lead Generation Executive to join our team and contribute to this goal.The Lead Generation Executive will be responsible for strategising and creating multi-channel marketing plans to deliver on B2C user acquisition & lead generation...
-
Performance Advertising Lead
23 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Supermom Business Full timeJob Summary:As a Performance Advertising Lead, you will play a key role in driving our business growth through effective paid advertising strategies. You will be responsible for managing and optimizing paid ad campaigns on various platforms to achieve lead generation and conversion targets.About the Role:The ideal candidate will have a strong background in...
-
Senior IT Project Lead
15 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full timeJob DescriptionAs a Senior IT Project Lead at Hexa Business, you will be responsible for managing and delivering projects that meet business requirements and stakeholders' expectations. This involves developing the project strategy, communicating with management, planning and monitoring project activities, and ensuring quality assurance throughout the...
-
Business Process Improvement Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tokio Marine Insurance Group (Asia) Full timeJob SummaryTokio Marine Insurance Group (Asia) seeks an experienced Operations Management Specialist to manage the day-to-day activities of our commercial insurance operations.Main ResponsibilitiesLead a team of professionals to ensure smooth operation of commercial insurance lines.Monitor team performance to maintain high accuracy rates.Ensure seamless...
-
Business Process Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeBusiness Process ManagerWe are seeking a highly skilled Business Process Manager to lead our project implementation team. The ideal candidate will have strong business acumen, excellent communication skills, and the ability to coordinate multiple stakeholders.ResponsibilitiesDevelop and maintain business processes, ensuring alignment with organizational...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Brew Interactive Full timeWhat You'll Do:Brew Interactive is a fast-paced marketing agency that's always pushing the boundaries of what's possible. As our next HR and Operations Manager, you'll play a critical role in shaping our company culture and driving business success. Your responsibilities will include:Talent Acquisition and Management:Owning the entire hiring process, from...
-
Business Process Analyst
2 weeks ago
Kuala Lumpur, Malaysia Tourplus Technology Sdn. Bhd. Full time**Responsibilities**: - Process analysts research and conduct observations to identify the equipment, methods, and personnel needed for effective processes. - They examine emerging business best practices and technological developments that can help to automate and streamline processes to help businesses perform more efficiently. - Business Process Analysts...
-
Lead Acquisition Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Supermom Business Full timeWe are seeking a Lead Acquisition Manager to join our team. As a key member of our revenue growth team, you will be responsible for developing and executing multi-channel marketing strategies to drive lead acquisition and conversion.ResponsibilitiesStrategize and create multi-channel marketing plans to deliver on lead acquisition campaigns for various client...
-
Lead Business Process Analyst for Automation
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeWe are looking for an experienced professional to join our RPA Center Support & Delivery Team as a Lead Business Process Analyst for Automation. In this role, you will be responsible for reviewing documents, providing ongoing support for automation solutions, and ensuring they adhere to AIA standards.The ideal candidate will have 3++ years of hands-on...
-
Database Architect Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full timeJob DescriptionWe are seeking a seasoned Database Architect Lead to join our team at Hexa Business.The successful candidate will be responsible for leading the planning, management, and implementation of the bank's database infrastructure. They will ensure the continuous support and administration of the database system, identifying opportunities for...
-
Process Implementation Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full timeDrive Change and GrowthWe're seeking an experienced Operational Readiness Manager to join our team at FNZ. As a key member of our operations team, you'll be responsible for driving change and growth across our global wealth management platform.Your responsibilities will include:Leading cross-functional teams to develop and implement process...
-
Process Engineering Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Airswift Full timeJob DescriptionAs a Lead Process Engineer, you will be responsible for developing engineering deliverables for the Process and Utilities department to ensure safe, fit-for-purpose, robust, and cost-effective topside and utilities design and operation.Develop and execute engineering deliverables in accordance with established guidelines and standards.Lead the...
-
SAP Senior Consultant
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia cbs Corporate Business Solutions Full timeJob DescriptionCbs Corporate Business Solutions is a leading international consultancy that delivers high-end quality consulting and technology services to large industrial corporations running SAP. We are currently seeking an experienced SAP Senior Consultant (PS/PM/PP) to join our team in Malaysia.Key ResponsibilitiesPromptly address and resolve SAP...
-
SAP Senior Consultant
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia cbs Corporate Business Solutions Full timecbs Corporate Business Solutions is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP.Job OverviewWe are currently looking for an SAP Senior Consultant (PS/PM/PP) to join our team.Key ResponsibilitiesPromptly address and...
-
Technical Lead
15 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full timeJob SummaryWe are seeking an experienced Technical Lead to join our Software Development team. The ideal candidate will have a strong background in software engineering and leadership skills to manage and motivate the team.ResponsibilitiesLead the development of complex software projects, ensuring timely completion and high-quality results.Develop and...