Assistant Store Manager, New ERA Malaysia

1 week ago


Alor Setar, Malaysia Stream Enterprise (M) Sdn Bhd Full time

**KEY DUTIES / RESPONSIBILTIES**:

- Assisting Store Manager / District Manager for overseeing store operation and retail team members
- Responsible for managing outlet keys, compliance on outlet business hour
- Working closely with Store Manager / District Manager in developing sales strategy and leading retail team members to drive sales and achieve sales target
- Provide product and customer service training to retail team members regularly
- Serve customers with best customer service standard
- Ensure housekeeping is done everyday
- Ensure cash float, sales collection and monetary related amount are calculated accurately and stored carefully
- Working closely with Store Manager / District Manager on store operations, manpower issue and provide improvement solutions if any
- Ensure retail team members follow SOP as per according to Management and Retail Operations Department
- Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines
- Monitoring stock movement and merchandise level in storeroom and raise to Merchandising team when there is insufficient stock
- Monitoring and key in Cap Plan, SCORE and attendance
- Accountable for Loss Prevention & Security not limit to CCTV, inventory and spot checking
- Update budget for monthly and annually sales target
- Plan and prepare monthly duty roster of retail team members and ensure they follow their working shift as planned
- Prepare management report on a monthly basis
- Perform stock take activity for stores and responsible for stock loss occurred in store
- Assist team with any other projects on an as needed basis
- Coaching junior staff and people development
- Perform any ad-hoc action assigned by the Management

**JOB REQUIREMENTS**:

- At least 2 - 3 year(s) of working experience in the related field is required for this position or equivalent retail experience
- Converse well in English and Bahasa Malaysia
- Passionate, dynamic and highly motivated individuals who are willing to take initiative and eager to learn
- Positive attitude and able to work in a fast pace working environment
- Possess strong leadership quality with excellent customer service and communication skill
- Able to work in shifts, including Saturdays, Sundays and Public Holidays
- Intermediate proficiency in Microsoft Office
- Commercial thinking with sales driven mindset
- Act as people leader

**Job Types**: Full-time, Permanent

Pay: Up to RM2,800.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail Industry: 4 years (required)



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