HR Advisor

6 days ago

Cyberjaya, Malaysia Shell Full time

**The Role**:
Typically as HR Operations - HR Advisor:

- Provide end to end HR Operations support to employees, line managers, and local HR.
- Execution of Complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees
- Management of cases according to established ways of working, including:

- Using EIC (Employee Interaction Centre) tool to log queries and updates, create tickets and ensure closure of tickets
- WIP management, keeping customers updated on the status of open cases,
- Taking ownership of end-to-end processes,
- Handing-off cases to other teams in HR Services as required
- Dealing with third party service providers,
- Meeting established KPIs and SLAs.
- Timely escalation of complex queries to SMEs and policy teams. Acting as a country or process focal point. Representing the team on various forums and effectively presenting team's perspective. Lead / Participate in local and global projects.
- Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Building partnerships with HR Partners (HRitC, HRitB, GOS and other HR Services teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
- Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids). Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- **DIMENSIONS**
- Answers employee queries: "How to?", "Request Info". Executes well documented process to be followed, with clearly defined decision points. Executes simple transactions.
- Nature of work involves knowledge of HR policies, processes, & systems and can explain this to employees or supervisors. Acts as Process Focal Point / Subject Matter Expert for processes such as reporting. Works within a limited variety of well-defined procedures and practices (not necessarily standardized) and is supervised on progress and results by manager.
- Executes process steps in Workday, managing entries in Shell People.
**Translated Company Description
- University degree in Human Resources/Business Administration or any other related areas.
Good understanding of HR Model and where to find specialist knowledge
- Knowledge of local and global policies, and the associated processes
- Good understanding of policy intent with knowledge of when exceptions should be applicable.
- Strong proficiency in English
**Disclaimer

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