Customer Service Executive

7 days ago


Ara Damansara, Malaysia Startek Malaysia Sdn Bhd Full time

**Job Responsibility**:

- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,000.00 - RM3,400.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- On call
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Retention bonus

COVID-19 considerations:
Standard Gov Procedure: Face Shield, Face Mask, Hand Sanitizing and Floor Sanitizing every weeks

**Education**:

- STM/STPM (preferred)



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