Housekeeping Supervisor

5 months ago

Kuala Lumpur, Malaysia Ramada Encore Chinatown Hotel Full time

**No 1& 3, Jalan Pudu Lama, 50200, Kuala Lumpur, Malaysia. Tel: 603 - 20224858**

**JOB DESCRIPTION OF HOUSEKEEPING SUPERVISOR**

1. Responsible for the smooth operation of the floor assigned.

2. Responsible for the performance of room attendants.

3. Supervise housekeeping attendants

4. Organizes and facilitates the room-making process.

5. Daily allocation of rooms and deep cleaning tasks to team members.

6. Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the floor.
- Checks the occupied and departure rooms, giving special attention to guest needs.
- Ensures that the entire operation is performed as per the laid down standards.
- To organize immediately the guest needs under intimation to Manager.
- Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards.
- Aware of all room categories and amenities.
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost and found procedures.
- Report maintenance issues to the Maintenance/Engineering Department.
- Assist Manager with training requirements.
- Represent the needs of the team to others in the hotel.
- Comply with hotel security, fire regulations, and all health and safety legislation.

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- Assist other departments wherever necessary and maintain good working relationships.
- Supervise the day-to-day cleaning of hotel public areas.
- Perform routine inspections of all public areas, service areas and storerooms.
- Schedule and supervise deep cleaning and any other projects.
- Supervise and coordinate pest control, flowers, plants, and periodical deep cleaning operations in all areas of responsibility.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and according to time of day.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Assign duties and coordinate breaks for assigned staff.
- Ensure that assigned staff have reported to work and also document any late or absent

employees.
- Prepare and distribute assignment worksheets to assigned staff and review priorities.
- Assist where necessary to ensure optimum service to guests.
- Clean public areas in emergencies.
- Efficiently manage stock control and the maintenance of all equipment.
- Issue supplies/goods to staff at the beginning of a shift to control inventory.
- Report all maintenance defects and follow up with Maintenance.
- Complete work order forms for equipment maintenance or repairs and submit them to Admin desk control.
- Report all lost and found articles immediately to the Front Office.
- Responsible for checking staff’s grooming and hygiene.
- Complete all paperwork and closing duties before leaving.
- Review the status of assignments and hand over any follow-up action with an on-coming supervisor.
- Informs Management about any damage, theft or loss to hotel property.

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- Answer inquiries to maintain controls and ensure guest satisfaction.
- Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.
- Provide feedback on staff performance and report disciplinary problems to Manager.
- Perform any other duties assigned by the Manager.
- Manage overall daily operations of the Linen Room.
- Ensure quality controls are in place for all linen processes, rejecting any exceptions.
- Responsible for maintaining the cleanliness of the linen area.
- Oversee the loading of carts and place them accurately as requested.
- Oversee in getting filled linen carts to designated areas.
- Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged.
- Ensure that linen is properly stored and recorded.
- Ensure that the proper procedure is followed when linen needs to be discarded.
- Ensure team members adhere to all Health and Safety Regulations.
- Keep and update the Laundry/linen productivity report daily.
- Take linen that is spotted out and place it separately for re-washing or special treatments.
- Any linen that is torn is placed separately and returned to the Linen room for repair.
- Prepares the daily stock and store-related reports.
- Prepares report of monthly amenities consumption to Manager.
- Maintain clear and organized records to ensure all reports and invoices are filed and stored properly.
- Monitor PAR levels for all housekeeping and laundry items to ensure proper levels.
- Responsible for storage of housekeeping and laundry operational stock.
- Responsible for the day-to-day check on the storage facilities for upkeep and hygiene.
- Responsible for verifying all goods arrived as per the agreed purchase, delivery note, and agreed quantity has been received.

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- Refuse acceptance of damaged, unacceptable or incorrect items.
- En

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