Call Center

4 weeks ago


Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

**Requirements**
- **Mandarin Speaker**:

- **English fluency [Mandatory]**:

- Minimum Diploma holder
- **MUST **at least 3 years to 4 years’ experience in call centre industry
- Minimum one year experience in supervisory roles
- Basic excel knowledge

**Job Scope**
- Manage the day-to-day performance of the Contact Centre Operations to deliver a best-in-class service, meeting or exceeding all KPIs.
- Ensure all standards and procedures are followed and maintained.
- Conduct staff’s performance review and document staff’s improvement plan to upkeep service professionalism and operational efficiency.
- Generate daily reports for internal reviews and other documentation as required.
- Overall lead in ensuring team deliver the highest standard of service experience towards respondents
- Work closely with Manager and Client to understand the Operation needs.

**Salary**: Up to RM5,000.00 per month

**Benefits**:

- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have any notice period to serve?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Contact Centre: 3 years (preferred)
- Supervising: 1 year (preferred)


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