Call Center Operation

5 days ago

Kuala Lumpur, Malaysia Safeguards Corporation Full time

Monitor, coordinate, track, respond and manage security events and incidents according to prescribed procedures and processes, and provide real-time situation awareness to key stakeholder(s).
- Manage all inbound and outbound simultaneous omnichannel communications in a timely and professional manner, and processing requests in accordance to the prescribed processes and procedures as well as service level agreements.
- Coordinate with internal departments to resolve enquiries and requests received.
- Monitor and maintain the systems deployed in the Command Centre as well as systems connected back to the Command Centre to ensure the operations readiness of the Integrated Operations Command Centre.
- Provide first level trouble shooting and technical support for the systems deployed in the Command Centre as well as systems connected back to the Command Centre.
- Work closely with the management in the escalation of events and incidents.
- Process, analyse and assess data gathered for decision making.
- Perform surveillance and registration duties through the systems the Command Centres are connected with.
- Maintain records of communications, events and incidents.
- Generate and process service reports, quotations and invoices.
- Ensure all internal and external stakeholders have accurate and timely information.
- Work closely with other departments and provide administrative support where necessary.

**Requirements**:

- Prior experience working in Security Operations Centre or call centre environment is an advantage.
- Proficient in using computers and operating security systems such as video management systems, access control systems, visitor management systems etc.
- Strong verbal and written communication skills.
- Self-motivated and able to work under little or no supervision as well as able to work in a team environment.
- Able to multi-task and manage detail-oriented tasks.
- Able to remain calm, professional and perform under pressure.
- Strong situation judgment.
- Willingness to take instructions and learn.
- Able to work in 12 hours, 6 days a week shifts.
- Salary up to RM4500_

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Opportunities for promotion
- Professional development

Schedule:

- Early shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Overtime pay

  • Bank Call Center

    4 weeks ago

    Kuala Lumpur, Malaysia BANK CALL CENTER Full time

    List-ID: 97883895Today 20:17 **Job Description**: - JAWATAN KOSONG BANK EXECUTIVE KUALA LUMPUR Assalamualaikum, saya Encik Yunus dari HR Department, Sesi interview akan dibuat secara online sahaja melalui zoom UNTUK PENDAFTARAN SESI TEMUDUGA: 1) Nama penuh anda: 2) Umur anda: 3) Kelayakan sijil anda: sila WHATSAPP maklumat anda tersebut kepada saya Encik...

  • Bank Call Center

    7 days ago

    Kuala Lumpur, Malaysia BANK CALL CENTER Full time

    List-ID: 96545715Today 09:50 **Job Description**: - JAWATAN KOSONG BANK EXECUTIVE KUALA LUMPUR Assalamualaikum, saya Encik Yunus dari HR Department, Sesi interview akan dibuat secara online sahaja melalui zoom UNTUK PENDAFTARAN SESI TEMUDUGA: 1) Nama penuh anda: 2) Umur anda: 3) Kelayakan sijil anda: sila WHATSAPP maklumat anda tersebut kepada saya Encik...

  • Ejecutivo Call Center

    4 weeks ago

    Kuala Pilah, Malaysia Distribuidora Call Center Orvi Full time

    **Responsibilities**: - ¿Te gustan las ventas telefónicas? ¿Se te facilitan las negociaciones y desarrollo de clientes?_ - ¿Generas alto impacto de promoción de producto? ¿Eres seguro de ti mismo?_ - ¡Tenemos una oportunidad para ti!_ - _*Funciones principales* - Prospección - Labor de venta - Seguimiento post venta - Pre cierre de...

  • Operations Manager, Call Center

    4 weeks ago

    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated. - Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus. - Proven experience as call center manager or similar position. - Experience in customer service is required. - Knowledge of performance evaluation and customer...

  • Call Center Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time

    About the RoleWe are seeking a skilled and experienced Call Center Manager to lead our team of agents. As a Call Center Manager, you will be responsible for overseeing the daily operations of the call center, ensuring that agents are meeting performance metrics and providing excellent customer service.Your key responsibilities will include:Overseeing the...

  • Call Center Operations Manager-mandarin Speaker

    3 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    As the Call Center Operations Manager, you will be responsible for overseeing the daily operations of our call center, ensuring smooth and efficient performance. You will manage a team of call center agents, monitor performance metrics, and implement strategies to improve customer service and productivity. **Responsibilities**: - Manage day-to-day...

  • Call Center

    2 weeks ago

    Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities**: - Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information. - Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. - Provide customers...

  • For Call Center Agents Rm2700+ Allowance

    3 weeks ago

    Kuala Lumpur, Malaysia Global E-commerce contact center Full time

    **WE ARE FOCUSED ON RECRUITING ON JULY (IMMEDIATELY START) & AUGUST23** - Nature of Business: Global E-commerce contact center_ - Location: Jalan Raja Chulan, Kuala Lumpur_ - Working Days: 5 days & 9 hours including break | Shift rotational_ - Salary package: RM2,400 + Skill All. + KPI All. + Attendance All._ - **Have experience in Call Center & Basic...

  • Supervising Call Center Agents

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Role DescriptionThe Supervising Call Center Agents role involves overseeing the day-to-day operations of a high-performing contact centre team. As a supervisor, you will be responsible for coaching and mentoring team members, developing training programs, and collaborating with management to refine training sessions.Key Responsibilities:Coaching and...

  • Guest Service Call Center Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24104227 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Oversees daily call center operations to ensure that guests...

  • Call Center Supervisor

    3 weeks ago

    Kuala Lumpur, Malaysia Cyras Research Full time

    Call center supervisor is required to lead a team of telephone interviewers to ensure the project requirements and timeline are met. **Requirements**: - Preferably 2 years working experience in call center - Possess minimum diploma or higher - Possess own transport - Ambitious and able to work in a team - Familiar with Microsoft Office, Microsoft Excel...

  • Insurance Call Center Representative

    2 weeks ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Insurance Call Center Representative.**: - **Salary: RM 2000-3000.**: - **Location: Kuala Lumpur, city center, Jalan Raja Laut.** An established insurance company in KL is looking to hire a Call Center Sales Agent Representative. The primary purpose is responsible for customer service inquiries that have been received from external...

  • Operation Manager, Call Center

    2 weeks ago

    Kuala Lumpur, Malaysia Trip.com Group Full time

    **About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

  • Insurance Call Center

    4 weeks ago

    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...

  • Call Center Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia COURTS MALAYSIA Full time

    The Ideal CandidateWe are looking for a highly motivated and experienced Call Center Specialist to join our team, someone who can handle multiple customer inquiries simultaneously, prioritize tasks, and meet deadlines while maintaining exceptional customer satisfaction.Key AccountabilitiesProvide exceptional customer service, responding to inbound calls,...

  • Call Center Agent

    3 weeks ago

    Kuala Lumpur, Malaysia U Mobile Full time

    Location: Berjaya Times Square, Kuala Lumpur Shift: 9 hours shift between 8 am to 12 am We are currently seeking a highly motivated and enthusiastic Inbound Call Center Agent who can fluently speak both Malay and English to join our team. As an Inbound Call Center Agent, you will be responsible for answering incoming calls from customers and providing...

  • Labora ½ Tiempo >-> Ejecutivos Call Center

    4 weeks ago

    Kuala Pilah, Malaysia Lcc Puebla Contact Center Full time

    **Responsibilities**: Si buscas generar experiência o es tu primer empleo ¡Es tu oportunidad! nos encontramos solicitando: **Ejecutivos Call Center** Postúlate ahora y envía whatsapp **22 12 83 39 75 **Lic. Edith Gómez** **Requisitos**: - Facilidad de palabra - Manejo básico de computadora «««« Ofrecemos»»»» ºIngreso base +...

  • Call Center

    4 weeks ago

    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...

  • Telemarketer-insurance Call Center

    2 weeks ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 1800-2500.**: - **Location: City center, Kuala Lumpur.** **Introduction** An established group of insurance companies in Kuala Lumpur is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from...

  • Telemarketer-insurance Call Center

    6 days ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 1800-2300.**: - **Location: City center (5-day week), Jalan Raja Laut, Kuala Lumpur.** **Introduction** An established insurance company in Kuala Lumpur is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been...