IT Admin Support Executive
7 months ago
We are looking for a qualified professional IT Support Executive to join our team. If you have passion for IT service and security management and would like to further expand your experience, you are most welcome to explore this opportunity.
**Responsibilities**:
- Provide technical support and maintenance for (Desktops, Laptop, Windows, macOS, Printers, Conference systems, Firewall, Internet, AP, Wi-Fi, Switches, CCTV, Door access, E-mail, Anti virus, Networks, Security Monitoring tools etc.)
- Setting up new users’ accounts (Microsoft 365, Teams, SharePoint, AD, VPN, etc.) and computers with appropriate software and access according to request.
- Provide onboarding and offboarding processes (IT equipment, Process and Walkthrough) to improve end-user experience.
- Identify computer or IT equipment needs (Create and submit the budget, Evaluate, and select suppliers, and Purchase orders).
- Manage IT assets (Receiving, Storing, Tracking, Disposal, and Filing).
- Develop, enhance, and enforce the Company IT security policies and procedures.
- Assist in developing holistic security measures to protect in-house and customer Cloud hosting environments.
- Review organization regulatory / security compliance requirements and implement changes to close the gap.
- Oversee user identity and access management, and detect unauthorized access and permissions abused by authorized users.
- Planning and coordinating with the relevant department for infrastructure (Network and Window) periodic maintenance.
- Required standby support after office hours and work on weekends during periodic maintenance.
- Responsible for new office setup (Equipment and Network setup) and performing preventive maintenance and calibration.
- Create user guidelines (SOP) for frequent problems occurred.
- Review and provide expertise on technical support-related processes and documentation for continuous improvement.
- Ad hoc tasks assigned by the Superior or HOD.
**Job Requirements**
- Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Fresh Grad are most welcome
- Working knowledge of cyber security frameworks, compliance, and regulations (e.g., GDPR, NIST, ISO, etc.)
- Preferred certifications include Microsoft Certified: Azure Administrator Associate/Security Administrator Associate, Certified Information Systems Security Professional (CISSP), CompTIA Security+/ CySA+, Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH)
- Experience in: Windows servers and clients, Hyper-V, Office365, Active Directory & GPO
- Cloud IaaS/SaaS platforms such as Microsoft Azure and AWS
- Networking technologies such as DNS, DHCP, FTPS, VLAN, WAN
- Firewall, WAF, Azure NSG, web proxy, WAN optimizer, load balancer
- Endpoint protection, EDR, Threat Intelligence, SIEM, IAM, SSO, PAM, DLP and DRM
- Cloud IaaS/SaaS platforms such as Microsoft Azure and AWS
- Networking technologies such as DNS, DHCP, FTPS, VLAN, WAN
- Firewall, WAF, Azure NSG, web proxy, WAN optimizer, load balancer
- Endpoint protection, EDR, Threat Intelligence, SIEM
- IAM, SSO, PAM, DLP and DRM
- Strong analytical, interpersonal, communication (written and verbal) skill
Pay: From RM3,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
Application Question(s):
- What is your expected salary?
**Experience**:
- IT support: 1 year (preferred)
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