Branch Manager

1 week ago

Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Channels & Digitalization** function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

**Responsibilities**:

- Develop and execute business plan and strategy in line with achieving the branch contribution to profitability and growth.
- Proactive lead and manage the sales force in achieving the desired sales targets, across all business segments.
- Effective ownership and execution role of single captain in promoting and establishing business contacts and manage relationships for expansion of business opportunities.
- Undertake leadership responsibility in constantly developing and maintaining a healthy & energetic team performance. Priority to branch role transformation staff / skill development (upskill and reskill). To inspire employee engagement for positive organisation outcome.
- Exhibit exemplary maturity in balancing business development, business risks, operational effectiveness, vis-a-vis meeting compliance and regulatory discipline.
- As key customer point of contact and relationship management on the ground, passionately champion the customer service engagement journey, focusing on positive customer satisfaction and inspiring service experiences.
- Oversight on branch operations, risk management, audit, timely compliant management and superior branch operational efficiency. Committed to a culture of risk management / corporate governance and be a role model.
- Support and drive our digital initiative to deliver seamless and integrated experience that span beyond banking to anticipate and satisfy customers’ needs. Promote digital adoption such as digital literacy and capabilities in branches, to be ready for digital future and facilitate business digitalisation journey through the FinLab Jom Transformation initiatives.
- Promote the Bank’s regional franchise through facilitation of cross-border banking, and support for Foreign Direct Investment (FDI).

**Job Requirements**:

- Proven leadership skills in leading and influence teams and experience in indirect leadership for local market teams.
- High level of business acumen and deep knowledge of each business (PFS, BB, Wholesales Banking) to ensure channels sales optimisation & channel cost efficiency.
- Persuasive communicator and the ability to influence and drive results through others without direct authority. Good interpersonal, negotiation, analytical, and problem solving skills.
- Excellent communication skills, both verbal and written, with the ability to speak comfortably in front of large audiences and converse with high-profile clients.
- Self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly-expanding customer base.
- Knowledge and compliance of Corporate Governance, Risk Management, AML/CFT, and Regulatory guidelines.
- Digital Savvy - stay up to date and embrace the digital changes and technological trend.
- Have a growth mind set, passionate about continuous learning and self-development.
- Minimum 6 years’ relevant work experience in banking.

**Be a part of UOB Family**:

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