Customer Care Service Officer

Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers. - Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies. - Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions. - Benchmark freight rates. - Negotiate...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Responsibilities and Duties** - Understanding customer needs and queries by listening attentively and asking the right questions. - Providing prompt, courteous, and effective responses to customer inquiries or complaints. - Building and maintaining positive relationships with customers. - Offering solutions to resolve customer issues or complaints...

Reporting to Customer Service Manager and/ or appointed immediate superior - Attend to customers complaints and find solutions to all complaints. - To ensure that all daily transportation and shipments are scheduled to customers’ needs. - To coordinate with all related parties inclusive of customers ensuring shipments in order. - To ensure that opening and...

**ROLE AND RESPONSIBILITIES** - Analyze customer inquiries and customer behavior. - To provide first call resolution in an effective and timely manner. - To provide a high level of customer service experience when attending to customer’s request, inquires and complaints within the turnaround time. - To perform investigation as well as define the root cause...

Liaise with customer on their shipment needs and attend to customer inquiries. - Open job folders, prepare shipping documents e.g. Consignment Note, D/O, Shipping Note, S.I., Manifest and Customs Form. - Prepare shipping notes and delivery order for cargo sending to warehouse / port. - Assist in advise and confirm to customer cargoes on board date (send...

**Responsibilities**: - Setting up appointments with customers and coordinate technical teams on confirmed appointments - Generation of invoice/quotation and facilitate customer's payment - Inventory management - Purchase items from various suppliers - Data entry of sale and purchase invoices, appointment and after sales records, and employee’s overtime...

**Responsibilities** - Play an integral role in communicating the needs and enquiries about the repair progress between customers and internal operation team. - Manage customer Order / Delivery and liaise with production / planner /Logistic on customer delivery schedule. - To monitor & maintain On-Time Delivery to increase Customer Satisfaction. - Attend to...

**Job description** - Provide mall information about products and services such as car park, retail location, shopping promotion etc. - Attend to shoppers' queries, feedback and complaints. - To manage incoming calls to ensure customer's queries and referral of services are answered promptly and professionally. - Ensure all lost and found cases reported and...

Local Malaysian Head count - Ongoing walk-in-interviews. Night Shift Allowance: - 300* Location: - Startek, Johor Bahru, Malaysia/ Kuala Lumpur Malaysia **Job Description**: Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products Exceeding customer...

Rapidly growing BPO organization focusing on providing professional customer service and KYC Compliance to various Industries **JOB RESPONSIBILITIES** - Deliver fair outcome to our customers and ensure the quality of service in place. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Build sustainable...

Job summary: To attends an incoming call and enquiries from customers and tenants as well as managing the facilities at the reception counter. **Salary**: From RM1,800.00 per month **Benefits**: - Additional leave - Meal allowance - Opportunities for promotion - Parental leave - Professional development Schedule: - Monday to Friday Ability to...

**Responsibilities**: - Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed; - Ensure the processing of orders, preparation of correspondence, and fulfillment of customer needs to ensure that the customer leaves satisfied; - Ensure the performing...

**Role**:Manager -Customer Service **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Customer Management BPO Voice Process Customer oriented BPO Skills BPO Call center good communication skills...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa english - **Position: Customer Service Executive** **Qualification**: Completed with SPM, UEC, ICGSE...

**JOB RESPONSIBILITIES** - Deliver fair outcome to our customers and ensure the quality of service in place. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide...

**CUSTOMER SERVICE OFFICER** JOHOR BAHRU SERVICE CENTRE AUTOPASS COLLECTION CENTRE **JOB SCOPE** - ASSIST MOTORIST IN CARD COLLECTION/ACTIVATION AND RECORD ALL THE NECESSARY DETAILS BEFORE ISSUING THE CARD - ASSIST MOTORIST IN VEP APPLICATION(ONLINE APPLICATION) - HANDLING QUE MANAGEMENT SYSTEM(QMS) SYSTEM **SKILLS** - CROWD MANAGEMENT - LEARN TO BE A...

Replying enquiries / attend any enquiries from potential customers - Assist in closing sales - Create and maintain positive customer relationships to build a good image on our business - Provide daily report of sales to superior - Perform up-selling and cross-selling of products to customers - Strong sense of commitment and dedication with a sense of urgency...

Rapidly growing BPO organization focusing on providing professional customer service and KYC Compliance. **JOB RESPONSIBILITIES** - Deliver fair outcome to our customers and ensure the quality of service in place. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Build sustainable relationships and trust...

The trucking officer is to assist in daily operation of transport service as requested by customer. - Responsible for the logistics operation job, support logistics arrangements, liaise with drivers or contractors on shipments and customs related issues and maintain proper documentations. - The trucking officer must work closely with operation team in...