Outlet Manager

5 months ago


Kuantan, Malaysia HUJAN RIMBA SANTAI SDN BHD Full time

Working closely with Operation Manager to achieve sales target and in supervising daily operations of outlet
- Address operational issues and concerns in a timely fashion.
- Supervise operations team to ensure operational excellence and excellent customer services.
- Ongoing training with employees on best practices, company policies and service excellence standards.
- Develop and maintain operational guidelines for staffs
- Working closely with Restaurant Manager to achieve sales target and in supervising daily operations of outlet
- Address operational issues and concerns in a timely fashion
- Ensuring restaurant cleanliness at top notch and safe working environment
- Expediting customers’ orders as needed and maintaining good relationship with customers
- Checking in on dining customers to enquire about food quality and service
- Resolving customer complaints in a professional manner
- Conducting regular inspection of the restaurant kitchen, beverage & sushi stations to ensure proper standard of hygiene and sanitation are maintained

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM2,600.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift

Ability to commute/relocate:

- Kuantan: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- F&B environment: 2 years (preferred)


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