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Team Leader

4 weeks ago

Kuala Lumpur, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full time

**Job Purpose**
This position is responsible for the planning and coordination of the requirements of each banquet function to maximize profitability and guest satisfaction.
**Reporting Lines**Key Interactions**
**Internally**
- Catering Sales
- Engineering
- Finance
- Front Office
- F&B
- Housekeeping
- IT
- Kitchen
- Purchasing
- Talent & Culture

**Externally**
- Guests
- Suppliers
- Vendors

**Primary Responsibilities**
**Banquet Operation**
- Assist and ensure that the setup of function room is in accordance to Banquet Event Order
- Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives
- Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event
- Supervise the maintenance of service standards during banquet service operations
- Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Manager informed of incidents during or after the function
- Keep track of banquet service operating equipment to ensure par level for smooth operations
- Handle requisition of items which require replacement
- Attend all meetings and trainings as assigned by management
- Ensure that all service and storage areas are kept safe, clean and locked

**Team Management**
- Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Plan the manning allocation/work assignment per Banquet event
- Assist Banquet Manager in staff’s development, counselling and resolving staff conflict
- Input weekly entry of Banquet staff overtime and allowances
- Establish and maintain effective employee working relationships

**Other Responsibilities**
- Be aware of the procedure concerning hotel fire and life safety/emergency procedures
- Assist Food & Beverage Outlets in their operations within peak times when needed
- Maintain complete knowledge of all F&B services, outlets and hotel services/features
- Perform other duties assigned by the Management of the Hotel

him/
**Main Complexity/Critical issues in the Job**
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

**Span of Control**
**Nature**

**Amount**

Budget responsibilities

Revenue responsibilities

Headcount
**Profile**
**Knowledge and Experience**
- Secondary/High school education
- Certificate in Food & Beverage will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Working knowledge of MS Excel, Word, & PowerPoint

**Competencies**
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Must be well-presented and professionally groomed at all times

**Job Types**: Full-time, Permanent

**Salary**: From RM3,000.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus