Customer Service Executive

3 weeks ago


Johor Bahru, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Chat

Key Skills: Customer Service Well-written Bahasa english Communication Skills typing skills Excellent Communication Strong Communication Skills (Verbal and Written)) Proficient in English
- **Job Opportunity: Customer Service Executive (Bahasa Melayu, English)**

**Qualifications**:

- Completed SPM, UEC, ICGSE certificate
- Proficiency in Bahasa Melayu and English

**Location**: Johor Bahru, Malaysia
- Proficient in English communication (speaking, reading, writing).
- Handle all inbound calls related to customer inquiries, complaints, feedback, and other product-related issues.
- Exceed customer expectations in terms of service and accurate information.
- Work collaboratively in a team to achieve KPIs and SLAs.
- Ensure no client's Rider/Driver Account discrepancies.

**Training Period**: 1 month

**Basic Salary (RM)**:

- Bahasa Melayu + English: 1,900.00
- English speaker: 2,100

**Additional Compensation**:

- Key Performance Indicator (KPI): 400
- Night Shift Allowance: 300
- Overtime: If required

**Working Conditions**:

- Working Days: 6
- Shuttle Service Provided: Yes
- Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25
- Working Shift: 24 Hours (Compulsory working on Public Holidays and Weekends)
- Interview Mode: Walk-in

**How to Apply**:
*Join our dynamic team as a Customer Service Executive and contribute to providing exceptional service to our customers Walk-in interviews are welcome.*



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