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Technical Support Analyst

1 month ago

Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

by asking the right questions, analyzing and allocating the case appropriately based
- on its severity.
- Provide resolutions by identifying systematic problems, researching answers; guiding
- test center administrators through the corrective steps.
- Document details of cases and prioritize according to urgency and importance in
- Salesforce. Monitor support queues in Salesforce and take accountability in
- following through with end to end resolutions.
- Escalate urgent requests or those that require a more in-depth knowledge and
- understanding to the attention of Level II Analysts and the Support Manager.
- Identify, recommend and communicate changes to existing procedures Work on
- projects and special initiatives as approved by team leads and managers.
- (Advanced / Higher or Graduate) Bachelor’s Degree in any discipline.
- Computer Science / Information Technology or equivalent is preferred. Experience of
- up to 2 years in Technical Helpdesk or Customer Service is highly preferred. Able to
- speak fluent English.
- You care deeply about your performance and your teams performance Logical
- thinker with good analytical and problem solving skills Up-to-date technical
- knowledge Understand Basic User & Security Group Active Directory administration.
- An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able
- to troubleshoot laptops, desktops, thin client devices, Windows 2008 servers and
- above. Good interpersonal and customer care skills Good accurate records keeping

**Salary**: RM2,500.00 - RM3,950.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift