Desktop Support Analyst

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Averis Sdn Bhd Full time

Averis Sdn Bhd seeks a skilled Desktop Support Analyst to provide technical assistance to users on desktop-related issues.

This role involves troubleshooting and resolving technical issues, working closely with users to ensure minimum downtime.

Key Responsibilities:
  • Troubleshoot and resolve technical issues related to desktops, applications, and infrastructure services.
  • Provide technical support to users, responding to their queries and resolving their technical issues.
  • Manage incidents and requests through a ticketing system, ensuring timely resolution and follow-up actions.

Requirements:

  • Degree in Computer Science or Information Technology or equivalent.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure, meeting deadlines and expectations.
  • Fluency in Mandarin language is required.


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