Desktop Support Technician

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA, Inc. Full time
About the Job

NTT DATA, Inc. is a global leader in business and technology services, with a strong presence in over 50 countries. We are seeking a skilled Field Tech Analyst to join our team in Kuala Lumpur, Malaysia.

Responsibilities
  • IT Support: Provide top-notch support on IT requests and break-fix to NTT client employees in person and through various communication channels.
  • Technical Support: Troubleshoot and resolve technical issues, including networking problems, for multiple locations.
  • Cyber Security: Respond quickly to cyber, malware alerts, and location outages, ensuring prompt resolution.
  • Inventory Management: Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
Requirements

The ideal candidate will possess excellent customer service skills, with a commitment to resolving user issues promptly and professionally. Proficiency in Windows and Mac operating systems, common desktop applications, and basic networking knowledge is also required.



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