Desktop Support Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Cognizant is a leading professional services company that delivers industry-leading consulting, technology, and operations expertise. We are seeking an experienced Desktop Support Specialist to join our team in Kuala Lumpur, Malaysia.

Job Responsibilities
  • Contact clients to identify technical issues.
  • Travel to client locations or connect remotely to troubleshoot hardware and software problems.
  • Install and maintain computer hardware and peripherals.
  • Upgrade operating systems and software applications.
  • Troubleshoot networking and connection issues.
  • Recommend software or hardware upgrades.
  • Provide basic training on computer operation and management.
  • Complete job reports and order supplies.
Requirements
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Familiarity with popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work outside regular hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.

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