Client Relations Specialist
5 months ago
We are one of the leading players in the fast-growing online service industry. Our mission is to provide convenient, reliable, and safe transportation & delivery solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people receive service in Malaysia.
**Our team is constantly expanding, so our Johor Bahru office is currently needs an additional specialist to perform the following duties**:
- Processing requests and feedback from our clients (live chat, outgoing calls, face-to-face) regarding the quality of our service, resolving conflicts between users if necessary;
- Assisting users with the registration process in our mobile app, supporting them in resolving order related issues, photo report evaluations;
- Participating in outdoor promotions.
**Benefits**:
- Stable monthly remuneration **(start from RM 3000,00 / 3500,00)** + yearly revision & increment;
- Petrol refunds;
- SOCSO and EPF contributions;
- Free online training program from the first day of working;
- Tech-savvy environment: accessible corporate software/CRM & educational platforms, work messenger & online telephony software, corporate news blog;
- Compact and well equipped office, regular schedule (5 days a week, 9am - 6pm)**;**:
- Annual leaves & sick leaves, paid holidays;
- Overtime claim;
- Professional development.
**Requirements**:
- SPM/Diploma/Bachelor's degree in any field;
- Strong command of English/Bahasa Melayu;
- Customer Service or Sales experience: min. 1 year;
- Pro-active attitude, friendly and outgoing personality;
- Excellent problem-solving skills;
- Computer literate (MS Office, Google Spreadsheet).
**Salary**: From RM3,000.00 per month
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Required notice period?
**Language**:
- English (required)
**Location**:
- Johor Bahru (required)
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