Business Support Analyst
2 weeks ago
**About Doherty Associates**
Doherty Associates (DA) has successfully delivered IT support and consultancy services for the past 30 years to world-renowned, international clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and top 10 UK law firms.
We are a Microsoft Gold Partner with ten gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.
Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.
**About the role**
Reporting to the CFO (who is based in our London HQ), the Business Support Analyst will manage change projects across the function (and where they impact the wider business, will liaise with relevant parties).
You will develop and report on function performance to deliver insights and relevant business information, to enable decision making.
You will work very closely with the Business Support teams in Kuala Lumpur and London, alongside the Business Support Team Leader and the Procurement Team Leader.
This role will suit a professional who is able to build strong working relationships with various stakeholders across a multi-national business, has excellent collaboration skills and can effectively coach and guide others.
**Responsibilities**
- Change projects and process improvement_
- Work closely with others in the Business Support function and review opportunities for continuous improvement and cross business improvements
- Lead the implementation of the identified projects - utilising resources across the business
- Manage process review and mapping
- Manage and develop relationship with quoting software providers (in conjunction with other managers)
- Ensure the integrity of client information is maintained in the system
- Coordinate relevant information flow among different departments
- Create and maintain Standard Operating Procedures (SOP) and ensure they are up to date
- Monitor Business Support procedures and ensure records are comprehensively administered - use, develop and continually improve reporting mechanisms
- Ensure the Customer Relationship Management database is used and updated in line with company policy
- As the role and skill level of the role holder develops there will be opportunity to work on projects outside of Business Support
- Reporting and analysis_
- Develop a set of key metrics that measure the performance of vendors/suppliers and the Business Support function
- Develop and manage the production of the monthly Business Support report(s), for example - prepare spend analysis report by product and vendor
- Monitor function's Objective Key Results (OKRs) progress
- Generate other business reports as and when required
- Monitor team performance and report on metrics
- Deliver the Business Support induction to new joiners and the existing staff
- Reconciliations - Microsoft and other recurring billing as required
- Procurement - Purchasing_
- Keep up to date with licensing knowledge and Microsoft partner centre
**Qualification, experience and skills**
- Must have_
- Project management experience
- Previous experience of working with an end-to-end Enterprise Resource Planning (ERP) system, eg. ConnectWise
- Experience of designing and improving processes
- Experience of working in a multi-cultural business environment, collaborating with various business stakeholders at different levels
- Reporting experience (able to extract data from multiple systems in a manner that adds value to the business)
- Effective communication skills both, written (e.g. ability to write high quality documentation) and verbal (ability to clearly convey information and provide constructive feedback)
- Strong problem-solving and critical thinking skills (analytical, able to collect and assess the information in order to come up with an effective solution
- Nice to have_
- Prince2 certification/PMP Certification
- Business analyst background
- Experience using PowerBI
**About the person**
- Accountability - sense of responsibility for their own and the team’s performance.
- Adaptability - aim for a flexible approach that allows you to pivot as necessary. Able to overcome unexpected challenges rather than resisting them
- Empathy
- listen to understand, support and acknowledge challenges staff may be facing
- Focus - maintain the big picture view to help steer the wider team. Plan and structure your time
- Positivity - motivate the wider team to achieve goals, to do their best and exceed expectations. Exhibit positivity during difficult situations
- Stability - Take a steady, reliable approach in managing deliverables to keep the team and division on track. Establishing regular routines (setting standards on what to expect). Maintain energy and focus. Stri
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