Support Analyst

3 weeks ago

Kuala Lumpur, Malaysia Datacom Full time

**About Datacom**:
Datacom is Australasia's largest homegrown technology services business of over 7600 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel.
**At the centre of our vision and values are people**: our people. We are guided by what is best for our staff, our customers, and our communities.
Growing to dominate the New Zealand government and corporate IT market, we expanded into the Philippines, Malaysia, and Australia in the mid-90s and have been growing in those regions ever since.
We are embarking on a goal of building our Application Services capability in the Philippines. This exciting and strategic intention will see a team of Software and Platform professionals working seamlessly and virtually with our 1300-strong team across New Zealand and Australia.
Do you have what it takes to help us grow? This is your chance to be part of something new, getting on from the ‘ground floor’ and benefiting from all the up-side of a ‘start-up’ initiative with the security of a large multinational (and yet none of the down-side).
Role Overview
The Support Analyst role is responsible for the optimal operation of business systems.

**Responsibilities**:The Support Analyst is responsible for (but not limited to)**:

- Supporting and maintaining business solutions and other projects to best practice. Evaluating the company’s business needs with input to strategic planning of business systems and directions.
- Being accountable for defined assignments and projects.
- Liaising with customers and support corporate software solutions or products.
- Recognising and promptly advising management of potential problems and for potential follow-on business opportunities

**Requirements**:
Knowledge
- Specialist level competence / knowledge in at least one technology or expertise area, with the ability to contribute to several areas outside of specialty.
- Understanding of business / organisation / marketing context of the business solutions.
- Knowledge of finance management practices, with a clear understanding of the relationship between costs, utilisation, and project revenue.
- Strong business acumen.

Experience
- 3+ years’ work experience in information technology, IT systems, systems design, integration, or consulting.

**Skills**:

- Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise.
- Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture.
- Proven negotiating skills with the aptitude to ensure win/win situations for all parties.
- Proven analytical and problem-solving skills.
- Excellent customer relationship building and management skills.
- Strong influencing and persuasive ability.
- Effective presentation skills with the ability to convey technical information across various levels.
- Strong verbal and written communication skills with a wide variety of stakeholders.
- Strong consultative and planning skills.

**Benefits**:
We have a Work from Home Setup and we promote Work-Life balance an APAC focus means no graveyard shifts
We also provide exciting perks such as Spotter Bonus, Medical Benefits Leave credits, Performance bonuses, and a work-life balance environment

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