Production Support Analyst

5 months ago


Kuala Lumpur, Malaysia FNZ Group Full time

Production Support Analyst

You will be a member of a critical team who
- Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
- Release & Change Management - support testing and release process for production fixes.
- Service Transition - facilitate the transition between project support and production support for all changes.
- Service Level Management - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

**The responsibilities will include**:

- Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
- Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
- Ensures that such problems are fully documented within the relevant reporting systems.
- Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
- Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
- Relevant production support experience and/or qualification within a relevant field.
- Intermediate SQL skills.
- Passionate about providing an excellent service experience for our clients.
- Strong analytical thinking and keen attention to detail.
- Highly logical with proven problem-solving abilities.
- Independent, self-directing and delivery focused working style.
- Good communication skills, confident in dealing with internal and external clients.
- Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent organizational, administration and time management skills.

These are also an advantage (but not a must):

- Interest / familiarity with financial markets and products.
- Some experience with Microsoft.NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
- Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

**Why should you join us?
- A hybrid 3+2 model combining working from the office and from home.
- A competitive salary and excellent benefits, including medical and life insurance, annual leave, sick days, parental leave and more.
- Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
- We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Job ID REQ-10336


  • IT Analyst

    5 months ago


    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

  • Business Analyst

    5 months ago


    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems.  We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1.       Execute professional...


  • Kuala Lumpur, Malaysia Encora Full time

    Production Support Analyst Important Information Location: Kuala Lumpur Experience: Minimum 3 years of relevant experience Job Mode: Contract Work Mode: On-site Responsibilities and Duties - First level of technical support for all reported incidents. - Take ownership of reported incident from evaluation to recovery. - Trigger the execution of existing...


  • Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    **Role Overview**: We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support...


  • Kuala Lumpur, Malaysia FNZ Full time

    The role - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the transition between project support and production support for all...


  • Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 277378 We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Job Scope** **Roles/Responsibilities** - Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF,...


  • Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 277396 We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Roles/Responsibilities** - Providing Live Application deployment support (odd hours) - Perform Level 2 and 3 of production support. - To perform problem investigation - problem...

  • IT Support Analyst

    5 months ago


    Kuala Lumpur, Malaysia Ikon Science Full time

    **About us** Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated...


  • Kuala Lumpur, Malaysia AYP Group Full time

    **Responsibilities** - Handle production support tickets promptly and efficiently. - Collaborate with cross-functional teams to troubleshoot and resolve complex issues. - Identify and implement process improvements to streamline support operations. - Provide technical assistance and guidance to customers and internal stakeholders. - Maintain accurate...

  • IT Business Analyst

    5 months ago


    Kuala Lumpur, Malaysia K Production Sdn Bhd Full time

    1) Collaborate with stakeholders, including clients, users, and internal teams, to gather and document detailed project requirements. 2) Analyse current business processes, workflows, and systems to identify areas for improvement and optimization. 3) Work with stakeholders to define clear and concise business requirements, use cases, and functional...

  • Production Analyst

    5 months ago


    Kuala Lumpur, Malaysia Novasyte Full time

    Manage data inflow and data loading into system, data QC to ensure accuracy and deliverable report generation - Perform coding and bridging activities for products and channels - Monitors the production environment using established tools. - Responds to job failures/issues and correct problems/issues when possible according to established procedures. -...

  • Reporting Analyst

    5 months ago


    Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Why join us? - Great working culture! - Young, energetic and fun learning organization! - Strategic location ~within walking distance to MRT and KL Monorail! - Birthday and Anniversary leave - Optical, Dental and Wellness Benefit provided **Job Description**: - Prepare daily, weekly, monthly and quarterly reporting for business team, management and...

  • Support Analyst

    5 months ago


    Kuala Lumpur, Malaysia Datacom Full time

    **About Datacom**: Datacom is Australasia's largest homegrown technology services business of over 7600 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel. **At the centre of our vision and values...

  • Iot Support Analyst

    4 months ago


    Kuala Lumpur, Malaysia Verinon Full time

    **Role - IOT Support Analyst** **Experience - 5+** **Location - KL-** **Description**: **IOT Support Analyst** Experience Preferred: Work order/ ticket processing Change management Work Prioritization Datadog Puppet Azure LINUX Docker/ containerization Familiarity Experience working on teams following Agile software development...


  • Kuala Lumpur, Malaysia Sabre Full time

    Job Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Product Data Analyst

    5 months ago


    Kuala Lumpur, Malaysia Cochlear Ltd Full time

    Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...


  • Kuala Lumpur, Malaysia FNZ Full time

    Job Title - Production Support Developer- Role Description- You will be part of our Production Support Team, who make sure that our live platforms run smoothly and without issues.- This is a great opportunity to kickstart your career, gain commercial experience in programming, and grow into a seasoned and skilled developer. FNZ offers various paths that you...


  • Kuala Lumpur, Malaysia FNZ Full time

    You will be part of our Production Support Team, who make sure that our live platforms run smoothly and without issues. This is a great opportunity to kickstart your career, gain commercial experience in programming, and grow into a seasoned and skilled developer. FNZ offers various paths that you can take from here. We are looking for a self-starter,...


  • Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Company Background: Oil and Gas Industry** **Position: Support Analyst** **Location: Damansara Heights** **Tenure: 1 year contract ( Renewable basis)** **Salary: RM 3000** **Responsibilities**: - Assisting with filing tasks. - Conducting validation of Asset Inspector work visits - Independently verifying Asset Inspector asset tagging efforts, if...