Production Support Analyst

3 weeks ago

Kuala Lumpur, Malaysia Encora Full time

Production Support Analyst

Important Information

Location: Kuala Lumpur

Experience: Minimum 3 years of relevant experience

Job Mode: Contract

Work Mode: On-site

Responsibilities and Duties
- First level of technical support for all reported incidents.
- Take ownership of reported incident from evaluation to recovery.
- Trigger the execution of existing workaround or recovery action if the incident is known issue and recovery is available.
- Discuss with IT Level2&3 Production support on the workaround or recovery action required in resolving the incident.
- Discuss with IT Level2&3 Production support on the root cause of the incident and follow-up on the implementation of permanent solution.
- Discuss with business stakeholders on the impact of the incident, progress of the incident recovery, & identification & implementation of permanent solution.
- Facilitate communication between business users and technical team(s).
- Record incident investigation steps performed for each unique incident in the team's Knowledge Base portal.
- Record all workaround or recovery action for each unique incident in the team's Knowledge Base portal.

Qualifications and Skills
- Knowledge of General & Life insurance products.
- Working knowledge of General & Life Insurance core system is beneficial.
- Technical knowledge on Web Applications & DB Query.
- Technical expertise on issue debugging and analysis.
- Proficient in solutions assessment and validation.
- Excellent knowledge in Incident & Problem Management.
- Proficient in MS Office suite of products e.g. Work, Excel, Powerpoint, Project & Visio

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

  • IT Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

  • Production Support Analyst

    1 week ago

    Kuala Lumpur, Malaysia FNZ Group Full time

    Production Support Analyst You will be a member of a critical team who - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the...

  • Business Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems.  We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1.       Execute professional...

  • Production Support Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time

    Production Support AnalystYou will be a member of a critical team who Supporting Incident & Problem Management analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. Release & Change Management support testing and release process for production fixes. Service Transition facilitate the transition...

  • Business Analyst Treasury Consultant

    3 weeks ago

    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...

  • Production Support Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    **Role Overview**: We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support...

  • Production Support Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia FNZ Full time

    The role - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the transition between project support and production support for all...

  • Application/production Support Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 277378 We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Job Scope** **Roles/Responsibilities** - Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF,...

  • Business Analyst Treasury Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    Position: Business Analyst Treasury ConsultantsWe need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge.Here is the job description we share with Consulting companies.Timeframe is ASAPSummary Job DescriptionExecute professional services contracts by performing...

  • Application/Production Support Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application/Production Support Analyst

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application Production Support Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 277396 We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Roles/Responsibilities** - Providing Live Application deployment support (odd hours) - Perform Level 2 and 3 of production support. - To perform problem investigation - problem...

  • Application/Production Support Analyst

    1 month ago

    Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: 277378  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan...

  • Application/Production Support Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: 277378  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan...

  • Production Support Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    Role Overview:We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team...

  • Production Support Analyst

    4 days ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    Role Overview:We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team...

  • IT Support Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Ikon Science Full time

    **About us** Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated...

  • Product Executive, Application Support

    3 weeks ago

    Kuala Lumpur, Malaysia AYP Group Full time

    **Responsibilities** - Handle production support tickets promptly and efficiently. - Collaborate with cross-functional teams to troubleshoot and resolve complex issues. - Identify and implement process improvements to streamline support operations. - Provide technical assistance and guidance to customers and internal stakeholders. - Maintain accurate...

  • Application Production Support Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application Production Support Analyst

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...