Production Support Analyst

2 weeks ago

Kuala Lumpur, Malaysia The Cigna Group Full time

**Role Overview**:
We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team ensuring smooth and efficient operations, particularly during overnight batch processes. The role involves working in an AGILE environment and collaborating with teams across the globe.

**Key Responsibilities**:

- Provide technical support for the Policy Administration System on the IBM i platform.
- Monitor overnight batch processes, ensuring timely and accurate completion (on a rotational basis).
- Troubleshoot and resolve system issues, minimizing downtime and impact on business operations.
- Perform root cause analysis and implement corrective actions to prevent recurrence of issues.
- Collaborate with cross-functional teams across different geographical locations to resolve complex technical problems.
- Support one week in every three for overnight batch monitoring, and additional coverage as required for holidays and other scheduling needs.
- Ability to work as part of a shift rota. (This may include occasional weekend work for big projects)
- Utilize SQL and RPG for system maintenance, enhancements, and issue resolution.
- Create and maintain documentation for processes, procedures, and problem resolutions.
- Participate in system upgrades, patches, and other maintenance activities.
- Communicate effectively with stakeholders, providing updates and status reports as necessary.
- Use Jira for issue tracking and project management.
- Use ServiceNow for incident management, change management, and service request fulfilment.
- Work within an AGILE framework, participating in sprint planning, daily stand-ups, and retrospectives.

Qualifications/Knowledge of:

- Proven experience in a production support role, preferably within a healthcare or insurance environment.
- Strong knowledge and experience with IBM i (AS/400) platform.
- Proficiency in SQL and RPG is highly desirable.
- Experience with Jira and ServiceNow for issue tracking and service management.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a global team.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Flexibility to support overnight batches on a rotational basis and provide additional coverage as needed (essential).
- Experience working in an AGILE environment.
- Ability to read/speak English.

Preferred Qualifications:

- Experience with policy administration systems. (preferred, but not essential)
- Familiarity with ITIL or other IT service management frameworks.
- Prior experience in the healthcare or insurance industry. (preferred, but not essential)

**About The Cigna Group**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

  • IT Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

  • Production Support Analyst

    1 week ago

    Kuala Lumpur, Malaysia FNZ Group Full time

    Production Support Analyst You will be a member of a critical team who - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the...

  • Business Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems.  We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1.       Execute professional...

  • Production Support Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Encora Full time

    Production Support Analyst Important Information Location: Kuala Lumpur Experience: Minimum 3 years of relevant experience Job Mode: Contract Work Mode: On-site Responsibilities and Duties - First level of technical support for all reported incidents. - Take ownership of reported incident from evaluation to recovery. - Trigger the execution of existing...

  • Production Support Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time

    Production Support AnalystYou will be a member of a critical team who Supporting Incident & Problem Management analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. Release & Change Management support testing and release process for production fixes. Service Transition facilitate the transition...

  • Business Analyst Treasury Consultant

    3 weeks ago

    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...

  • Production Support Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia FNZ Full time

    The role - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the transition between project support and production support for all...

  • Application/production Support Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 277378 We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Job Scope** **Roles/Responsibilities** - Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF,...

  • Application/Production Support Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application/Production Support Analyst

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Business Analyst Treasury Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    Position: Business Analyst Treasury ConsultantsWe need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge.Here is the job description we share with Consulting companies.Timeframe is ASAPSummary Job DescriptionExecute professional services contracts by performing...

  • Application Production Support Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 277396 We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Roles/Responsibilities** - Providing Live Application deployment support (odd hours) - Perform Level 2 and 3 of production support. - To perform problem investigation - problem...

  • Application/Production Support Analyst

    1 month ago

    Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: 277378  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan...

  • Application/Production Support Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: 277378  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan...

  • Production Support Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    Role Overview:We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team...

  • Production Support Analyst

    6 days ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    Role Overview:We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team...

  • IT Support Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Ikon Science Full time

    **About us** Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated...

  • Product Executive, Application Support

    3 weeks ago

    Kuala Lumpur, Malaysia AYP Group Full time

    **Responsibilities** - Handle production support tickets promptly and efficiently. - Collaborate with cross-functional teams to troubleshoot and resolve complex issues. - Identify and implement process improvements to streamline support operations. - Provide technical assistance and guidance to customers and internal stakeholders. - Maintain accurate...

  • Application Production Support Analyst

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application Production Support Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...