Customer Service Supervisor

3 days ago


George Town, Malaysia Hope Network Technology Services Sdn Bhd Full time

岗位职责:

1. 客户服务团队管理:负责监督和管理公司的加密货币和区块链项目的客户服务团队,包括招聘、培训、指导和评估团队成员的工作表现。

2. 客户支持:通过电话、邮件、在线聊天等多种渠道,为客户提供有关加密货币和区块链项目的咨询和支持,解决客户问题,提升客户满意度。

3. 客户关系管理:建立和维护客户关系,了解客户需求,收集客户反馈,及时向相关部门传递客户需求和建议。

4. 客户服务流程优化:持续优化客户服务流程,提高客户服务质量和效率。

5. 培训与知识库维护:定期为团队成员提供培训,提升团队的专业知识和技能;维护和更新客户服务知识库,确保团队成员能够及时获取最新的信息和支持。

6. 数据分析与改进:收集和分析客户反馈数据,发现客户需求和问题,向相关部门提出改进建议,提升客户满意度和忠诚度。

7. 跨部门协作:与公司内外的其他部门和团队紧密合作,共同解决客户问题和需求。

8. 其他任务:根据公司需要,承担其他与客服团队相关的任务。

岗位要求:

1. 学历:本科及以上学历,计算机科学、金融、商业管理等相关专业优先。

2. 经验:具有至少2年以上加密货币、区块链或相关领域的客服管理经验。

3. 技能:熟悉加密货币和区块链技术的基本原理和运行机制;具备良好的沟通能力和解决问题的能力;熟练运用各种办公软件和客户服务工具;优秀的团队管理和领导能力。

4. 语言:良好的英语沟通能力,能够有效地与国际客户和团队成员交流。

5. 态度:积极主动,能够适应快速变化的环境;具有团队合作精神,能够有效地与跨职能团队合作;注重细节和客户满意度,能够为客户提供高质量、专业的支持。

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development
Schedule:

- Day shift
Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Mandarin (required)



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