Customer Service Representative

5 months ago


George Town, Malaysia GrowthFn Full time

Job Description:
We are seeking a motivated and enthusiastic Customer Service Representative to join client's Guest Hosting team. In this role, you will be responsible for providing exceptional customer support on behalf of our esteemed client. As a key representative, you will be the first point of contact for guests and customers, ensuring their queries and concerns are addressed promptly and efficiently.

**Responsibilities**:

- Provide accurate information regarding products/services offered by our client
- Assist customers in resolving inquiries, complaints, or technical issues with utmost professionalism
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Document all interactions accurately in the CRM system
- Continuously strive to meet or exceed individual and team performance metrics

Pay: RM3,300.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- What is your nationality?
- What is your current location?
- What is your current salary?
- Expected salary?
- Notice period
- Are you ok with working on a 24/7 rotational shift schedule?
- Are you willing to work on site?
- This position is under Teleperformance Malaysia, have you applied for this position before directly or through any other recruitment agency?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service in BPO: 1 year (preferred)

**Language**:

- Mandarin (required)



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