Customer Service Representative

5 months ago


George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Technical

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Chat

Key Skills: Customer Service React, Redux, NextJs, NodeJs, Material-UI, JavaScript and TypeScript customer support COMPUTER SKILL Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Proficient in Microsoft Office
- **Job Opportunity: Customer Service Representative (Mandarin Speaker)**

**Location**: George Town, Penang, Pulau Pinang

**Salary Range**: RM 2,800 - RM 3,300

**Shift**: Rotational Shift

**Qualifications**:

- Bachelor’s Degree or Diploma in any discipline.
- B2 level English Language proficiency.
- 6 months+ customer support experience.
- Fresh graduates welcome (English, Mass Communication, or related fields).
- Fluent in Mandarin.

**Interpersonal Skills**:

- Customer-oriented with a focus on results.
- Active listening and query handling skills.
- Positive attitude, willingness to learn, and adaptability.
- Emotional intelligence in dealing with stressed customers.
- Good reasoning and analytical skills.

**Technical Skills**:

- ️ Minimum typing speed: 40wpm, 90% accuracy.
- Proficient in Microsoft Windows and Office.

**How to Apply**:



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