Customer Service Representative
7 months ago
**Role**:Customer Service Executive
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Customer Service BPO Call center International BPO BPO/ITES Customer Service Agent Mandarin or Cantonese Voice Support
- Job Title: Customer Service Representative (Mandarin Speaker)
Location: George Town, Penang
**Salary**: RM 2,800 - RM 3,300
Shift: Rotational
**Job Description**:
We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Mandarin speaker, you will play a key role in assisting our Mandarin-speaking customers, providing excellent service and resolving inquiries to ensure customer satisfaction.
**Responsibilities**:
Communicate effectively with customers in Mandarin, both verbally and in writing.
Handle customer inquiries, concerns, and complaints promptly and professionally.
Provide accurate information about products, services, and company policies.
Assist customers with order processing, product inquiries, and issue resolution.
Collaborate with other team members and departments to resolve complex customer issues.
Maintain a high level of customer satisfaction through proactive communication and problem-solving.
Utilize company systems and tools to document customer interactions and resolutions.
Stay informed about product updates, promotions, and company policies to provide up-to-date information to customers.
Collaborate with the team to improve overall customer service processes and contribute to a positive work environment.
Adhere to rotational shift schedules to ensure coverage during operational hours.
Qualifications:
Bachelor’s Degree or at least a Diploma or equivalent in any discipline.
Proficient in Mandarin (reading, writing, speaking, and aural comprehension).
Must have a B2 level of English language proficiency.
Strong communication and interpersonal skills.
Customer-focused with a positive attitude.
Ability to handle challenging situations and remain calm under pressure.
Detail-oriented with good problem-solving skills.
Prior experience in customer service or a related field is a plus.
Familiarity with customer service software and tools is an advantage.
-
Customer Service Representative
7 months ago
George Town, Malaysia GrowthFn Full timeJob Description: We are seeking a motivated and enthusiastic Customer Service Representative to join client's Guest Hosting team. In this role, you will be responsible for providing exceptional customer support on behalf of our esteemed client. As a key representative, you will be the first point of contact for guests and customers, ensuring their queries...
-
Customer Service Representative
7 months ago
George Town, Malaysia IDEALWORKS PRO SDN BHD Full timeRole Description: 1. Able to performs great customer service and gain more revenue for clients 2. Communicate effectively to customers queries through face to face 3. Meet and interact with customers to maintain long term sustainable relationship 4. Plan sales and marketing strategies to enhance publicity 5. Represent on behalf of company’s clients at...
-
Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service React, Redux, NextJs, NodeJs, Material-UI, JavaScript and TypeScript customer support COMPUTER SKILL Proficient in the...
-
Guest Service Representative
7 months ago
George Town, Malaysia Trendy Expression Sdn Bhd Full timeGuest Service Representative Responsibilities: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of...
-
Customer Service
7 months ago
George Town, Malaysia find Full timeJob description - Responsibility: The CSS represents the client and is the face of the brand to the outside world. - Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Overview of CSS Role: - CSS represents the brand,...
-
Customer Service Representative
5 hours ago
George Town, Malaysia GrowthFn Full timeEnsure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns; demonstrate empathy...
-
Customer Service
7 months ago
George Town, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timeResponsibilities **Overview of CSS Role**: - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be...
-
Customer Service Representative- Mandarin Speaking
7 months ago
George Town, Malaysia Teleperformance Malaysia Full time**Job Details** - Company: Teleperformance Malaysia - Job title : Customer Success Specialist - Mandarin Speaking - TP Code: ID-CSS-WON-Penang-001 - Location: George Town, Penang, Malaysia - Shift: 5 working days (Night Shift) **Job Highlights** - Work Life Balance Environment - Ongoing training and development opportunities. - Fun and collaborative work...
-
Customer Service Executive
1 week ago
George Town, Malaysia OCEANWIDE FREIGHT SDN BHD Full timeAn established freight forwarding and logistics company is looking for energetic and enthusiastic personnel to fill the position of Customer Service representative. **Responsibilities**: - Coordinating bookings with carriers - Preparing booking confirmation and responding to clients - Maintaining records, including preparing billing invoices, documents,...
-
Customer Service Representativekorean Speaker
7 months ago
George Town, Malaysia Tekrecruiters Full time**Speaks Korean** Luxury Fashion Account Role - Customer Service Representative (Korean Bilingual) At least 6 months OF non-BPO customer-facing experience Work on-site Rotating shift Location - Cyberscape Gamma, Ortigas, Pasig City Salary - Up to 80k - 100k all in 근무 형태: 정규직 급여: RM80,000.00 - RM100,000.00 월급 지원 질문: - Are...
-
Customer Service Operation
7 months ago
George Town, Malaysia Star Concord Logistics Sdn Bhd Full timeRequired language(s): Bahasa Malaysia, English, Chinese - At least 1 Year(s) of working experience in the related field is required for this position. - Preferably Entry Level specialized in Logistics/Freight forwarding or equivalent. - **Location at Wisma Boon Siew, No. 1 Penang Road, 10000 Penang, Malaysia**: - Help manage current customer accounts. -...
-
Banking Customer Service Representative
6 months ago
George Town, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time**Requirements**: - Minimum 1 years’ **experience in a BANKING customer service** environment - Strong banking knowledge is an added advantage - **MUST BE **Fluency in English and Mandarin languages (Spoke & Written)(mandatory) - Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone...
-
Customer Service Executive
6 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...
-
Customer Service- Native/non Native Korean
7 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Care Officer **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Korean Language - Customer Service Representative (Korean Speaking) Location: Bayan Lepas Malaysia **Salary**: MYR 6,500 - MYR 8,100 per...
-
Cantonese Customer Service Representative
7 months ago
George Town, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeOur client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...
-
Mandarin Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Mandarin Language Expert **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin - George Town ,Penang RM 2,800 - RM3,300 Rotational Shift - Qualifications - Education background: - Bachelor’s Degree or at least...
-
Customer Service Representive
1 week ago
George Town, Malaysia One Mobile Care Sdn Bhd Full time**Customer Service Representative** **Samsung Authorized Service Center, Sunway Carnival Seberang Perai.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...