Customer Service Representative- Mandarin Speaking

7 months ago

George Town, Malaysia Teleperformance Malaysia Full time

**Job Details**
- Company: Teleperformance Malaysia
- Job title : Customer Success Specialist
- Mandarin Speaking
- TP Code: ID-CSS-WON-Penang-001
- Location: George Town, Penang, Malaysia
- Shift: 5 working days (Night Shift)

**Job Highlights**
- Work Life Balance Environment
- Ongoing training and development opportunities.
- Fun and collaborative work environment.
- Diversified and inclusive culture
- Attractive basic salary with Language Allowance + Night Shift Allowance

**Overview**

So what will you be doing as a Customer Service Representative?

You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing valuable assistance. Your role is crucial in fostering positive relationships with our users and maintaining the reputation of our brand.

**Your Responsibilities**
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound & outbound phone calls).
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Requirements**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Must be able to speak, read and write in (Simplified) or Cantonese (Traditional )
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Customer Service orientation.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- This position will require you to do permanent night shift due to the market area you will be supporting.

**Who is Teleperformance Malaysia?**

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

**Why join us?**

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude.

At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, performance incentives, and plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed.

So, if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for

**#FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia, #CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #SocialMedia**

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Flexible sched

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