Customer Service Representative

5 months ago


George Town, Malaysia Gratitude Philippines Full time

A leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang.

**Budget - RM 2,800 - RM3,300**

Shifts - Rotational

**Qualifications**

**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

**Work experience**:

- **Minimum of 6 months work experience in customer support in any industry.**
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

**Note - Must be able to speak, read and write in Mandarin**

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Salary**: RM2,800.00 - RM3,300.00 per month

Application Question(s):

- Can you speak, read and write Mandarin?



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