Customer Service Representative

2 weeks ago

George Town, Malaysia Gratitude India Full time

Job Title: Customer Service Representative (Mandarin Speaker)

Location: George Town, Penang

**Salary**: RM 2,800 - RM 3,300

Shift: Rotational

**Job Description**:
We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Mandarin speaker, you will play a key role in assisting our Mandarin-speaking customers, providing excellent service and resolving inquiries to ensure customer satisfaction.

**Responsibilities**:
Communicate effectively with customers in Mandarin, both verbally and in writing.

Handle customer inquiries, concerns, and complaints promptly and professionally.

Provide accurate information about products, services, and company policies.

Assist customers with order processing, product inquiries, and issue resolution.

Collaborate with other team members and departments to resolve complex customer issues.

Maintain a high level of customer satisfaction through proactive communication and problem-solving.

Utilize company systems and tools to document customer interactions and resolutions.

Stay informed about product updates, promotions, and company policies to provide up-to-date information to customers.

Adhere to rotational shift schedules to ensure coverage during operational hours.

Qualifications:
Bachelor’s Degree or at least a Diploma or equivalent in any discipline.

Proficient in Mandarin (reading, writing, speaking, and aural comprehension).

Must have a B2 level of English language proficiency.

Strong communication and interpersonal skills.

Customer-focused with a positive attitude.

Ability to handle challenging situations and remain calm under pressure.

Detail-oriented with good problem-solving skills.

Prior experience in customer service or a related field is a plus.

Familiarity with customer service software and tools is an advantage.

**Job Type**: Permanent

**Salary**: RM2,800.00 - RM3,300.00 per month

Application Question(s):

- kindly drop your active whatsapp number here, you will be contacted as soon as possible

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- bpo: 1 year (preferred)
- Customer Care Specialist: 1 year (required)

**Language**:

- Bahasa (preferred)
- Mandarin (required)

Ability to Commute:

- George Town (required)

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