Customer Service Representative
1 week ago
A leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang.
**Budget - RM 2,800 - RM3,300**
Shifts - Rotational
**Qualifications**
**Education background**:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
**Work experience**:
- **Minimum of 6 months work experience in customer support in any industry.**
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
**Required Interpersonal Skills**:
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
**Note - Must be able to speak, read and write in Mandarin**
**Technical Skills**:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Pay: RM2,800.00 - RM3,300.00 per month
Application Question(s):
- Can you speak, read and write Mandarin?
- Are you comfortable with the location?
- Are you willing to join immediately? If not, how soon can you join?
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