Customer Service- Native/non Native Korean

7 months ago


George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Care Officer

**Timings**:Rotational Shifts (Permanent)

**Industry**:Other

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: Korean Language
- Customer Service Representative (Korean Speaking)

Location: Bayan Lepas Malaysia

**Salary**: MYR 6,500 - MYR 8,100 per month

**Job Description**:
We are seeking a dynamic and enthusiastic Customer Service Representative proficient in Korean to join our team in Penang, Malaysia. As a Customer Service Representative, you will be responsible for delivering exceptional customer support to our Korean-speaking clients. Whether it's handling inquiries, resolving issues, or providing product information, your role will be crucial in ensuring customer satisfaction and fostering positive relationships with our clientele.

**Responsibilities**:

- Address customer inquiries, concerns, and complaints promptly and professionally.
- Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
- Assist customers with product information, order processing, and account management.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Ensure accuracy and completeness of customer records and interactions in the CRM system.
- Maintain up-to-date knowledge of company products, services, and policies.
- Uphold company standards for customer service quality and response times.
- Contribute to team meetings, training sessions, and process improvement initiatives.
- Strive to meet and exceed individual and team performance targets.

**Requirements**:

- Proficiency in spoken and written Korean and English.
- Prior experience in customer service or a related field is preferred.
- Strong communication skills with a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with CRM systems and basic computer proficiency.
- Positive attitude, resilience, and a willingness to learn and grow.
- Eligible to work in Malaysia.


  • Content Moderator

    7 months ago


    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: english BPO Skills BPO industry Korean Language Native Korean Korean Bilingual Proficient in English - **Job Opportunity: Content Moderator (Native Korean) - Immediate...


  • George Town, Malaysia Teleperformance Full time

    KEY SKILLS Customer Service Customer Service Advisor Korean Language Inbound And Outbound Process **Responsibilities**: - Identify customer needs and assist them in using specific features and functionalities in the social media platform. - Follow-up with customers to ensure their technical issues are resolved. - Become and remain knowledgeable about...


  • George Town, Malaysia GrowthFn Full time

    **Role: Social Media Customer Success Specialist** - Language: Korean (Native) - Start Date: 15th July & 12th Aug - Location: Penang - Salary: Up to RM 9000 (including allowances) - Education: Fresh Graduates can apply - Experience: Preferred but not mandatory - Shift: Rotational (24x7) - Engage with customers on social media platforms - Provide excellent...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Other Foreign Language Expert **Timings**:Rotational Shifts (Contract To Hire) **Industry**:Telecom / ISP **Work Mode**:Work from office **Functional Area**:Banking / Insurance Key Skills: Customer Service - OPEN FOR NON NATIVE KOREAN SPEAKER & NATIVE KOREANS Location: "Penang Malaysia" - "Living Stone Tower Georgetown" "Requirement: NO...


  • George Town, Malaysia GRATITUDE INC. Full time

    Taiwanese CDDs (good in English) to work in Penang. Salary 7k-8k RM Housing allowance 600 Visa, Flight and Hotel accommodation will be shouldered make sure cdds are willing to start ASAP. Immediate Joiner Thank you!! Pay: From RM4,400.00 per month Application Question(s): - Are you native Taiwanese


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Analyst skillsRequirement: - Native Japanese - Specific Experience : Preferred QA experience and travel experience. - Education: Above Diploma + working...

  • Customer Service

    6 months ago


    George Town, Malaysia amIT Global Solutions Sdn Bhd Full time

    Role - Customer Service Japanese Job location Bayan Lepas, Penang / George Town PERMANENT WITH CLIENT PAYROLL Allowance - Language Allowance Japanese Qualification: Freshers/ upto 1-2 year experience in customer support is preferred Native or N2 Shift: Rotational shift **Salary**: RM5,000.00 - RM10,000.00 per month Application Question(s): - Willing...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Analyst skillsRequirement: - Native Japanese - Specific Experience : Preferred QA experience and travel experience. - Education: Above Diploma +...

  • Korean Speaker

    7 months ago


    George Town, Malaysia amIT Global solutions sdn bhd Full time

    Responsibilities - Identify customer needs and assist them in using specific features and functionalities in the social media platform - Follow-up with customers to ensure their technical issues are resolved - Become and remain knowledgeable about social media products and community standards - Use market-specific knowledge, signals and insights to spot and...

  • Training Manager

    6 months ago


    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Training Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Training Process Training Training and Development BPO training training skills Trainer/Training Experience (BPO)Requirement: - Native Japanese -...


  • George Town, Malaysia GrowthFn Full time

    Responsibilities languages supported - Work with other agents from different LOB to provide the best customer experience to customers. - Maintain a strong product knowledge to assist customers and their concern - Strive to meet Key Performance Indicators set by the management to ensure best quality of service are constantly delivered **Requirements**: -...

  • Quality Analyst

    6 months ago


    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Japanese language english Quality Analyst skills - **Job Title: Quality Analyst - Reservation Site (Native Japanese Only)** **Location**: LV, Georgetown Penang **Salary Range**: RM9,000 -...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Microsoft Office Microsoft Office Korean Korean Language Customer Care typing skills COMPUTER...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:DSA/Company Representative **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Insurance Agent Key Skills: Inbound BPO - OPEN FOR NON NATIVE JAPANESE & NATIVE JAPANESE Location: "Penang Malaysia" - "Living Stone Tower Georgetown" "Requirement: CS Experience IT knowledge N1 or N2...


  • George Town, Malaysia Tekrecruiters Full time

    **Speaks Korean** Luxury Fashion Account Role - Customer Service Representative (Korean Bilingual) At least 6 months OF non-BPO customer-facing experience Work on-site Rotating shift Location - Cyberscape Gamma, Ortigas, Pasig City Salary - Up to 80k - 100k all in 근무 형태: 정규직 급여: RM80,000.00 - RM100,000.00 월급 지원 질문: - Are...

  • Customer Service

    7 months ago


    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Call Center Customer Service Taiwanese - **Job Highlights**: Work Abroad in a Multi-Cultural & International Company Young, Energetic, and...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Customer service advisor Customer Service Manager**Education background**: - Bachelor’s Degree or at least Diploma or equivalent...


  • George Town, Malaysia GrowthFn Full time

    **Role: Social Media Customer Success Specialist** - Language: Korean - Start Date: 15th July & 12th Aug - Location: Penang - Salary: Up to RM 9000 (including allowances) - Education: Fresh Graduates can apply - Experience: Preferred but not mandatory - Shift: Rotational (24x7) - Engage with customers on social media platforms - Provide excellent customer...


  • George Town, Malaysia Teleperformance Malaysia Full time

    Job Code: ID-SA-CSS-KR-002 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** We are looking for Korean Native! - CSS represents the brand, the culture, and values of our clients - How you convey will be how our client is perceived by the customers - Maintaining a positive,...


  • George Town, Malaysia Teleperformance Malaysia Full time

    Job Code: ID-C002-SC-CS-KR **-Overview-** This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their...