Korean Speaker

7 months ago

George Town, Malaysia amIT Global solutions sdn bhd Full time

Responsibilities
- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Identify inefficiencies in workflows and suggest solutions
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team

**Requirements**:

- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Social media platforms as well as Computer operations

Preferred Qualifications
- Fluent English Must / One of Korean(TOPIK4 or higher) or Japanese (JLPT N2 or higher).
- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
- Flexible in shifting schedule

**Job Type**: Permanent

Pay: RM7,000.00 - RM8,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Supplemental pay types:

- 13th month salary

**Language**:

- Korean (required)

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