Japanese Speaker

4 months ago

George Town, Malaysia amIT Global solutions sdn bhd Full time

Responsibilities:
both within Asia and worldwide.

To participate in all phases of the software development life cycle.

To conduct software analysis, programming, testing, and debugging.

To work closely with client and ensure timely delivery of assigned tasks.

Essential Knowledge, Skills, Abilities, Experience:
Applicant with experience in projects and exposed to the full system development life cycle,

object-oriented programming, integration with middle ware, and usage of database systems would be advantageous.

Preferably with minimum 4 years of Back-End Application Development experience,

relevant to the following skill sets:
JAVA (J2EE/JEE)

Spring Boot frameworks, Hibernate, JSF, Struts,

SQL, HTML, CSS, and JavaScript

Strong problem-solving skills.

Possess at least a Degree in IT or equivalent.

**Responsibilities**:

- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Identify inefficiencies in workflows and suggest solutions
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team

**Requirements**:

- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Social media platforms as well as Computer operations

Preferred Qualifications
- Fluent English Must / One of Korean(TOPIK4 or higher) or Japanese (JLPT N2 or higher).
- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
- Flexible in shifting schedule

**Job Type**: Permanent

Pay: RM7,000.00 - RM8,400.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Supplemental pay types:

- Performance bonus

**Language**:

- Japanese (required)

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