Customer Support Specialist
3 days ago
**Responsibilities and Accountabilities**
Support customers to place online orders with the client.
Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times.
Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
Maintains and improves quality of service by sharing suggestions and recommendations.
Keeps job knowledge and skills up to date by attending training and continuously learning.
Meets all key performance indicators set by the company and client.
Adheres to the policies and procedures set by the company and client.
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Customer Success Specialist
2 weeks ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Customer Management Customer oriented Customer Care customer success customer support- Support customers to...
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Customer Success Specialist
5 days ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer...
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Customer Success Specialist
6 days ago
George Town, Malaysia Informa Tech Full time**Company Description**: - Informa Tech serves 9 market pillars including: Artificial Intelligence, Components & Devices, Cybersecurity, Enterprise IT, Game, Industry Verticals, Internet of Things, Media & Entertainment and Service Providers. We offer an unrivalled reach to decision-makers in the technology marketplace, leveraging over 100 recognised brands...
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Customer Success Specialist
4 days ago
George Town, Malaysia amIT Global Solutions Sdn Bhd Full timeRole - Customer Success Specialist (Voice or chat depend on project) Client: Teleperformamce Client, will diclose the mane and details in interview round Job location Bayan Lepas, Penang / George Town PERMANENT WITH CLIENT PAYROLL Japanese / Mandarin / Cantonese (any) Allowance - Language Allowance - Bond of 6 months applies. should the employee leave...
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Customer Service Specialist
3 days ago
George Town, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full timeCUSTOMER SERVICE SPECIALIST MANDARIN LOCATION: Georgetown,Penang Salary Up to: RM3,500 - RM4000 Working Hour: 24/7 Rotational shift Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree or at least Diploma or equivalent in any...
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Sales and Customer Development Specialist
6 days ago
George Town, Penang, Malaysia SRS Recruitment Solutions Full timeThe Sales and Customer Development Specialist will be responsible for managing existing customer accounts, identifying new business opportunities, and introducing key products to the market.The ideal candidate will have a passion for sales, excellent communication and negotiation skills, and the ability to work autonomously and as part of a team. They will...
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Customer Service Specialist
6 days ago
George Town, Malaysia Swift Bridge Technologies Full timeDeal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide pricing and delivery information. - Perform customer verifications. - Set up new customer...
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Customer Service Specialist
3 days ago
George Town, Malaysia Swift Bridge Technologies Full timeDeal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide pricing and delivery information. - Perform customer verifications. - Set up new customer...
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Customer Success Specialist
2 days ago
George Town, Malaysia MyGlit Full time**Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Service Microsoft Office Mandarin BPO Call center Must be fluent in speaking both Mandarin...
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Customer Experience Specialist
3 days ago
George Town, Penang, Malaysia SNS Network (M) Sdn Bhd 512056-k Full timeSNS Network (M) Sdn Bhd 512056-k is committed to delivering exceptional customer experiences and driving sales growth. We are seeking a highly motivated Customer Experience Specialist to join our team.Job OverviewThe ideal candidate will have a minimum SPM/O level or equivalent qualification and be fluent in English, Bahasa Malaysia, and Mandarin. Fresh...
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Customer Service Specialist
7 days ago
George Town, Malaysia Swift Bridge Technologies Full timeDeal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide pricing and delivery information. - Perform customer verifications. - Set up new customer...
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Customer Service Specialist
5 days ago
George Town, Malaysia Career International Fos Sdn. Bhd Full time_Purpose As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. _ - **Job Scope **_ - Compose thoughtful, personalized responses for a variety of customer...
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Korean Social Media Customer Success Specialist
21 hours ago
George Town, Malaysia GrowthFn Full time**Role: Social Media Customer Success Specialist** - Language: Korean - Start Date: 15th July & 12th Aug - Location: Penang - Salary: Up to RM 9000 (including allowances) - Education: Fresh Graduates can apply - Experience: Preferred but not mandatory - Shift: Rotational (24x7) - Engage with customers on social media platforms - Provide excellent customer...
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Customer Success Specialist
3 days ago
George Town, Malaysia Gratitude Inc. Full timeGratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...
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Customer Service Specialist
5 days ago
George Town, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full timeOverview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...
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Customer Support Assistant
3 days ago
George Town, Malaysia Merchantrade Asia Sdn Bhd Full time**Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...
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Customer Success Specialist
3 days ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Microsoft Office Microsoft Office Korean Korean Language Customer Care typing skills COMPUTER...
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Customer Support Representative
5 days ago
George Town, Malaysia Careers International Full time**Responsibilities**: - Customer concerns must be handled positively and professionally. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer...
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Customer Success Specialist
6 days ago
George Town, Malaysia Two95 International Inc. Full time**Overview**: Serve as the primary contact for customers on the client's website. Embody the client's values of responsibility, quality, and excellence. **Requirements**: **Qualifications**: **Education**: Bachelor’s Degree or equivalent; B2 level English proficiency. **Experience**: Minimum 6 months in customer support; call center experience...
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Customer Success Specialist
5 days ago
George Town, Malaysia Two95 International Inc. Full timeServe as the primary contact for customers on the client's website. - Embody the client's values of responsibility, quality, and excellence. **Requirements**: - Education: Bachelor’s Degree or equivalent; B2 level English proficiency. - Experience: Minimum 6 months in customer support; call center experience advantageous. - Interpersonal Skills: Customer...