Customer Experience Specialist

2 days ago


George Town, Penang, Malaysia SNS Network (M) Sdn Bhd 512056-k Full time

SNS Network (M) Sdn Bhd 512056-k is committed to delivering exceptional customer experiences and driving sales growth. We are seeking a highly motivated Customer Experience Specialist to join our team.

Job Overview

The ideal candidate will have a minimum SPM/O level or equivalent qualification and be fluent in English, Bahasa Malaysia, and Mandarin. Fresh graduates are encouraged to apply.

You will be expected to:

  • Create an engaging and welcoming store environment.
  • Provide excellent customer service and support.
  • Meet and exceed sales targets.
  • Maintain a high standard of store visual merchandising and overall store condition.
  • Perform daily operations tasks such as sales reports and stock takes.
  • Comply with company policies and standard operating procedures.
  • Undertake ad-hoc assignments as required.
Key Responsibilities

Your key responsibilities will include:

  • Welcoming customers and assessing their needs.
  • Explaining product features and providing recommendations.
  • Maintaining a high standard of store visual merchandising.
  • Achieving sales targets and ensuring accurate stock levels.
  • Performing daily operations tasks.
  • Complying with company policies and procedures.
Requirements

To succeed in this role, you must possess the following skills and qualifications:

  • Minimum SPM/O level or equivalent qualification.
  • Excellent communication skills in English, Bahasa Malaysia, and Mandarin.
  • Fresh graduates welcome to apply.
  • Aggressive sales approach and customer service-focused attitude.
  • Friendly, self-motivated, confident, and sales-driven personality.
  • Ability to keep up-to-date with Information Technology products information.
Benefits

We offer a competitive remuneration package, including:

  • Employee Shares Option Scheme (ESOS).
  • Basic salary + commission.
  • Performance Incentive.
  • Medical Claim.
  • Overtime Claim.
  • Staff Purchase Scheme.
  • Annual Leave up to 30 days/ Medical Leave/ Marriage Leave, etc.
  • Product training: Apple/Intel/Huawei/Microsoft, etc.
  • Overseas trips: Asia, America, Australia, Europe.
  • Salary review: Twice per year.
  • Personal development opportunities.


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