Customer Success Specialist
5 days ago
**Role**:Associate/Sr. Associate -(NonTechnical)
**Timings**:Shifting Schedule (Permanent)
**Industry**:BPO / ITES
**Process**:Voice
**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling
**Work Mode**:Work from office
Key Skills: Customer Service Microsoft Office Mandarin BPO Call center Must be fluent in speaking both Mandarin and English
- Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.
We have ongoing hiring for **Customer Success Specialist (Naive Taiwanese)** for our BPO Partner located in George Town, Malaysia.
**Job Highlights**
- Working Abroad in a Multi-Cultural & International Company
- Young, energetic, and supportive team
- Attractive Salary and Incentives
**Job title: Customer Success Specialist - Native Taiwanese**
**Location: George Town, Penang**
**Work **Shift: 5 working days (rotational shift)**
**Salary Ranging from MYR 6k-7k with 600 Housing Allowance**
**One time joining Bonus : RM 5000**
**Flight ticket + 1 week hotel stay**
**Qualifications**:
- Bachelor’s Degree or at least a Diploma or equivalent in any discipline.
- No experience or with a minimum of 6 months to 1 year experience in call centre
- Fluent in Mandarin, and English Language proficiency (reading, writing, speaking and aural comprehension)
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Customer Service orientation.
- Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in
- Microsoft Windows and Microsoft Office
- Freshers or experienced Taiwanese resources
- With good English Level B2
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via WhatsApp once shortlisted, so make sure to install the mentioned app.
**APPLY NOW
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