Customer Success Specialist

6 months ago


Perai, Malaysia Elabram Systems Sdn Bhd Full time

**Responsibilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Qualifications**

Education background:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin.

**Salary**: RM2,800.00 - RM3,300.00 per month

Schedule:

- Rotational shift



  • Perai, Malaysia LTS Search Full time

    As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering Company’s best interest. In Order Management...


  • Perai, Malaysia TWO95 International, Inc Full time

    **Customer Sales Operations Specialist (Mandarin speaker) / Order management** Experience range: 3 - 5 years Work location: Client location at Seberang Perai Selatan, Bandar Cassia, Pulau Pinang Work mode : Full time office mode Working hours: Normal office hours / Monday to Friday Type of Hiring : Permanent Salary range: up to 6.5k Basic (Must be...


  • Perai, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Sales Operations Specialist (Order Management) - Mandarin Location: Pulau Pinang Working hours: Normal office hours Working days: Monday to Friday **Salary**: Up to RM6,500 (basic) **Requirements**: - Able to speak Mandarin and English well - Has order management or sales support experience - At least 3 to 5 years of related...


  • Perai, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...


  • Perai, Malaysia Western Digital Full time

    **Company Description** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our...


  • Perai, Malaysia Paradigm Precision Components Sdn Bhd Full time

    **Roles & Responsibilities**: - Act as customer's communication window for all routine - Prepare Reports - monthly report, WOM report, Incoming & Outgoing daily sales report, sales return report & OTD report. - Updates to customers on deliveries status & contact window - Assist in consignment billing - Orders log in - Update OOR (tracker) - RTV follow up. -...


  • Perai, Malaysia PAN-INTERNATIONAL WIRE & CABLE (M) SDN BHD Full time

    Since its full operation in 1994, Pan-International Wire & Cable (Malaysia) Sdn Bhd has become the specialist of wire & cable manufacturing for the telecommunication, computer, internet & multimedia industries in the global market. Our range of wire & cable products includes Coaxial cable, Hook Up wire, Speaker wire, USB cable, Multipair cable, Carbon fiber...


  • Perai, Malaysia CXL Executive Sdn Bhd Full time

    LOCATION: PERAI, PENANG INTAKE: IMMEDIATELY Working Hours: Mon - Sat : 10:00am - 8:00pm (M) / 11:30am - 9:30pm (A) Sun : 9:30am - 7:30pm Public Holiday - Closed - 5 days a week - 2 days off per week (rotational basis) - Entitled for OT - OT will be eligible if work beyond above mentioned working time Responsibilities: - To assist in the daily...


  • Perai, Malaysia AiVA Vacation Lifestyle Sdn Bhd Full time

    **Requirements** - Minimum 2 years of working experience in Social Media Marketing, Brand Marketing, Digital Marketing, KOL Specialist or similar role is required for this position - Remarkable ability to work under pressure, tight deadlines, flexible hours during peak season and meet KPIs - Excellent interpersonal and communication skills. Ability to...


  • Perai, Malaysia AiVA Vacation Lifestyle Sdn Bhd Full time

    **Requirements** - Minimum 2 years of working experience in Social Media Marketing, Brand Marketing, Digital Marketing, KOL Specialist or similar role is required for this position - Remarkable ability to work under pressure, tight deadlines, flexible hours during peak season and meet KPIs - Excellent interpersonal and communication skills. Ability to...


  • Perai, Malaysia AiVA Vacation Lifestyle Sdn Bhd Full time

    **Requirements** - Minimum 2 years of working experience in Social Media Marketing, Brand Marketing, Digital Marketing, KOL Specialist or similar role is required for this position - Remarkable ability to work under pressure, tight deadlines, flexible hours during peak season and meet KPIs - Excellent interpersonal and communication skills. Ability to...


  • Perai, Malaysia MASS PRECISION SDN BHD Full time

    _**RESPONSIBILITIES**_ - Ensure all customer/ regulatory documentation is free from errors and maintained as specified by all applicable regulations. - Maintain efficient record-keeping systems that enable fast and easy access to important information. - Monitor compliance with data privacy laws, training end users in record management software and providing...


  • Perai, Malaysia Agensi Pekerjaan Ami Awana Sdn Bhd Full time

    **Responsibilities and Tasks** Key Responsibilities: (Customer Service) - Sox compliant order entry and management of orders. - Day to day management of customers’ accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained. - Ensure proactive steps are taken to optimize sales plans, maintain target inventory...


  • Perai, Malaysia Kemikon Sdn. Bhd Full time

    Responsibilities - Reporting & Assist to Sales Manager. - Operate as a lead point of contact for any and all matters specific to your assigned accounts. - Follow up on customers’ orders (status of delivery etc.) ensuring efficient communication between departments and on-time delivery. Work collaboratively with respective department, such as Planner to...


  • Perai, Malaysia Molex Full time

    Your Job As a Manufacturing Specialist, your primary purpose is to ensure the smooth operation of production lines by solving abnormalities swiftly and effectively. You'll regularly coordinate with engineers to constantly improve product quality and process efficiency. What You Will Do - Identify and resolve technical problems on the production floor,...


  • Perai, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    Job Title: Customer Sales Operations Specialist (Mandarin speaker) / Order management role Experience range: 3 - 5 years Work location: Seberang Perai Selatan, Bandar Cassia, Pulau Pinang Work mode : Full time office mode Working hours: Normal office hours / Monday to Friday Type of Hiring : Permanent Salary range: up to 6.5k Basic Client industry:...

  • Sales Specialist

    6 months ago


    Perai, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    Job Title: Customer Sales Operations Specialist (Mandarin speaker) / Order management role Experience range: 3 - 5 years Work location: Seberang Perai Selatan, Bandar Cassia, Pulau Pinang Work mode : Full time office mode Working hours: Normal office hours / Monday to Friday Type of Hiring : Permanent Salary range: up to 6.5k Basic Client industry:...


  • Perai, Malaysia MacDermid Alpha Electronic Solutions Full time

    **Business Overview**: **SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)** As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly...


  • Perai, Malaysia MPS Full time

    Job Title: Customer Sales Operations Specialist (preferred Mandarin speaker) / Order management role Experience range: 3 - 5 years Work location: Seberang Perai Selatan, Bandar Cassia, Pulau Pinang Work mode : Full time office mode Working hours: Normal office hours / Monday to Friday Type of Hiring : Permanent Salary range: up to 6.5k Basic industry:...


  • Perai, Malaysia BigDomain SDN BHD Full time

    We are seeking an experienced SEO Specialist to join our team in Penang. This is a full-time hybrid role, our office located in Penang, but most of us are working from home, we meet once a week. As our SEO Specialist, you will be responsible for formulating and implementing SEO strategies to optimize client's website, conducting keyword research, monitoring...