Customer Success Specialist
5 months ago
**Responsibilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
**Qualifications**
Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
**Required Interpersonal Skills**:
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin.
**Salary**: RM2,800.00 - RM3,300.00 per month
Schedule:
- Rotational shift
-
Customer Sales Operations Specialist
5 months ago
Perai, Malaysia LTS Search Full timeAs a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering Company’s best interest. In Order Management...
-
Customer Sales Operations Specialist
5 months ago
Perai, Malaysia TWO95 International, Inc Full time**Customer Sales Operations Specialist (Mandarin speaker) / Order management** Experience range: 3 - 5 years Work location: Client location at Seberang Perai Selatan, Bandar Cassia, Pulau Pinang Work mode : Full time office mode Working hours: Normal office hours / Monday to Friday Type of Hiring : Permanent Salary range: up to 6.5k Basic (Must be...
-
Customer Sales Operations Specialist
5 months ago
Perai, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Customer Sales Operations Specialist (Order Management) - Mandarin Location: Pulau Pinang Working hours: Normal office hours Working days: Monday to Friday **Salary**: Up to RM6,500 (basic) **Requirements**: - Able to speak Mandarin and English well - Has order management or sales support experience - At least 3 to 5 years of related...
-
Customer Care Executive
5 months ago
Perai, Malaysia Rentokil Initial Full timeWe are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...
-
Specialist, Document Control
5 months ago
Perai, Malaysia Western Digital Full time**Company Description** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our...
-
Customer Service Executive
5 months ago
Perai, Malaysia Paradigm Precision Components Sdn Bhd Full time**Roles & Responsibilities**: - Act as customer's communication window for all routine - Prepare Reports - monthly report, WOM report, Incoming & Outgoing daily sales report, sales return report & OTD report. - Updates to customers on deliveries status & contact window - Assist in consignment billing - Orders log in - Update OOR (tracker) - RTV follow up. -...
-
Customer Service Coordinator
5 months ago
Perai, Malaysia PAN-INTERNATIONAL WIRE & CABLE (M) SDN BHD Full timeSince its full operation in 1994, Pan-International Wire & Cable (Malaysia) Sdn Bhd has become the specialist of wire & cable manufacturing for the telecommunication, computer, internet & multimedia industries in the global market. Our range of wire & cable products includes Coaxial cable, Hook Up wire, Speaker wire, USB cable, Multipair cable, Carbon fiber...
-
Customer Service Store Assitant
5 months ago
Perai, Malaysia CXL Executive Sdn Bhd Full timeLOCATION: PERAI, PENANG INTAKE: IMMEDIATELY Working Hours: Mon - Sat : 10:00am - 8:00pm (M) / 11:30am - 9:30pm (A) Sun : 9:30am - 7:30pm Public Holiday - Closed - 5 days a week - 2 days off per week (rotational basis) - Entitled for OT - OT will be eligible if work beyond above mentioned working time Responsibilities: - To assist in the daily...
-
Sales Specialist
5 months ago
Perai, Malaysia Air Products Full timeAS-MY-Prai **Job Description and Qualifications** - Primary accountability for managing, securing and consolidating a portfolio of PG customers through close, frequent and efficient stewardship, ensuring product and service quality level fully meets customer expectations in order to gain total customer satisfaction and build long-lasting relationship and...
-
Digital Marketing Specialist
5 months ago
Perai, Malaysia AiVA Vacation Lifestyle Sdn Bhd Full time**Requirements** - Minimum 2 years of working experience in Social Media Marketing, Brand Marketing, Digital Marketing, KOL Specialist or similar role is required for this position - Remarkable ability to work under pressure, tight deadlines, flexible hours during peak season and meet KPIs - Excellent interpersonal and communication skills. Ability to...
-
Digital Marketing Specialist
5 months ago
Perai, Malaysia AiVA Vacation Lifestyle Sdn Bhd Full time**Requirements** - Minimum 2 years of working experience in Social Media Marketing, Brand Marketing, Digital Marketing, KOL Specialist or similar role is required for this position - Remarkable ability to work under pressure, tight deadlines, flexible hours during peak season and meet KPIs - Excellent interpersonal and communication skills. Ability to...
-
Digital Marketing Specialist
5 months ago
Perai, Malaysia AiVA Vacation Lifestyle Sdn Bhd Full time**Requirements** - Minimum 2 years of working experience in Social Media Marketing, Brand Marketing, Digital Marketing, KOL Specialist or similar role is required for this position - Remarkable ability to work under pressure, tight deadlines, flexible hours during peak season and meet KPIs - Excellent interpersonal and communication skills. Ability to...
-
Document Control Specialist
5 months ago
Perai, Malaysia MASS PRECISION SDN BHD Full time_**RESPONSIBILITIES**_ - Ensure all customer/ regulatory documentation is free from errors and maintained as specified by all applicable regulations. - Maintain efficient record-keeping systems that enable fast and easy access to important information. - Monitor compliance with data privacy laws, training end users in record management software and providing...
-
Customer Sales Operation Specialist
5 months ago
Perai, Malaysia Agensi Pekerjaan Ami Awana Sdn Bhd Full time**Responsibilities and Tasks** Key Responsibilities: (Customer Service) - Sox compliant order entry and management of orders. - Day to day management of customers’ accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained. - Ensure proactive steps are taken to optimize sales plans, maintain target inventory...
-
Customer Services Executive
5 months ago
Perai, Malaysia Kemikon Sdn. Bhd Full timeResponsibilities - Reporting & Assist to Sales Manager. - Operate as a lead point of contact for any and all matters specific to your assigned accounts. - Follow up on customers’ orders (status of delivery etc.) ensuring efficient communication between departments and on-time delivery. Work collaboratively with respective department, such as Planner to...
-
Manufacturing Specialist
5 months ago
Perai, Malaysia Molex Full timeYour Job As a Manufacturing Specialist, your primary purpose is to ensure the smooth operation of production lines by solving abnormalities swiftly and effectively. You'll regularly coordinate with engineers to constantly improve product quality and process efficiency. What You Will Do - Identify and resolve technical problems on the production floor,...
-
Digital Marketing Specialist-perai
5 months ago
Perai, Malaysia Graceful Staffing Services Full timeDigital Marketing Specialists should compare your company’s advertising techniques and offerings with those of competing businesses. They should help maintain a profitable message for your company and help with research to ensure your offerings come close to ideal price points to offer value to potential clients but still let you enjoy a thriving business....
-
Order Management Specialist
5 months ago
Perai, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full timeJob Title: Customer Sales Operations Specialist (Mandarin speaker) / Order management role Experience range: 3 - 5 years Work location: Seberang Perai Selatan, Bandar Cassia, Pulau Pinang Work mode : Full time office mode Working hours: Normal office hours / Monday to Friday Type of Hiring : Permanent Salary range: up to 6.5k Basic Client industry:...
-
Sales Specialist
5 months ago
Perai, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full timeJob Title: Customer Sales Operations Specialist (Mandarin speaker) / Order management role Experience range: 3 - 5 years Work location: Seberang Perai Selatan, Bandar Cassia, Pulau Pinang Work mode : Full time office mode Working hours: Normal office hours / Monday to Friday Type of Hiring : Permanent Salary range: up to 6.5k Basic Client industry:...
-
Customer Technical Support Manager
5 months ago
Perai, Malaysia MacDermid Alpha Electronic Solutions Full time**Business Overview**: **SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)** As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly...