![Kemikon Sdn. Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Services Executive
3 weeks ago
Responsibilities
- Reporting & Assist to Sales Manager.
- Operate as a lead point of contact for any and all matters specific to your assigned accounts.
- Follow up on customers’ orders (status of delivery etc.) ensuring efficient communication between departments and on-time delivery. Work collaboratively with respective department, such as Planner to work out on the shipment date and delivery schedule.
- Provide picking list to logistic for outgoing shipment and preparation on customer declaration.
- Build & maintain strong, long-lasting customer relationships and maintain customer database.
- Manage and compile monthly reports, sales forecasts, and bookings/billings/backlog reports.
- Participating in cross-functional teams to ensure product quality, continuos improvement (CIP), engineering changes, etc.
- Executing customer RFQ & follow up quotation to customer.
- Executing customer ECO/ECN according to processes.
- Handling customer complaint.
- Perform other duties as assigned from time to time.
Requirement
- At least 2 years work experience in Sales
- Preferred knowledge in the Metal fabrication and Contract Manufacturing Industry
- Diploma and/or Bachelor Degree preferably in Marketing, Engineering or equivalent.
- Proven track record within a demanding sales environment
- Team player, and able to collaborate within the Stoppani production environment
- Good communication, analytical & negotiation skills
- Procactive, self-motivated, independent, hardworking and pleasant personality
- Fluent in spoken and written English and Chinese.
- Computer literally and proficient in Microsoft Applications, such as Outlook, Excel, Word, and Power Point.
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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