Customer Service Executive
6 months ago
_**JOB RESPONSIBILITIES**_
- Attend customers’ enquiries, bookings and all requirements, and provide confirmations on timely manner
- Build and maintain good business relationship with customers
- Monitor shipments and documents movement closely
- Handle all customer complaints professionally and elevate to the superior if necessary
- Work closely with internal departments such as operation and marketing/sales teams
- Prepare and release high quality and accurate documents, such as invoices, P/O and etc., on timely manner
- Coordinating with production / warehouse personnel to ensure timely deliveries
- Follow up on sample product with RND
- **JOB REQUIREMENTS**_
- At least a Diploma of any discipline from a recognized institution
- At least 2 Year(s) of working experience in the related field is required for this position (Fresh graduates are welcomed to apply)
- Proficient in English and Bahasa Malaysia. Ability to speak Mandarin will be an added advantage, which are mostly spoken by our customers
- Proficiency in MS Office (i.e. MS Word, MS Excel and MS Outlook)
- 5 working days
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
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