Customer Service Coordinator

6 months ago


Perai, Malaysia Topmix Resources Sdn Bhd Full time

**About us**

We are professional, fast-paced and our goal is to Handling of customer orders, monitor and arrangement of logistic matter, handling customer complaint and maintain good relationship with our customer and colleague..

Our work environment includes:

- Modern office setting
- Growth opportunities
- On-the-job training
- Provide outstanding customer service to improve customer satisfaction and relationship
- Prepare Sales order (cash) and Delivery order (DO)
- Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
- Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
- Alert customer on delivery and flow issues in advance
- Coordinate, analyze and improve customer service functions to meet Company goals
- Maintain database of customer sales order and invoicing records
- Assist in sales & marketing activities and inventory control maintenance
- Attend to customer enquiries, complaints and customer service
- Maintain proper and on time filing
- Well maintain CRM record
- To manage ad hoc task assigned by management from time to time

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Yearly bonus

**Language**:

- Mandarin (preferred)



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