Reservation Coordinator

6 months ago

Perai, Malaysia Ixora Hotel, Penang Full time

**SUMMARY OF THE JOB SCOPE**

The Reservations Coordinator must work at all times in maximizing Ixora Hotel Penang’s occupancy potential, whilst protecting the Hotel's business mix. The Reservations Coordinator must at all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Reservations Coordinator is also to pay particular attention to the use of the Guest History feature in the OPERA front office system

**DUTIES** **AND RESPONSIBILITIES**:
The OPERA computer system contains a comprehensive guest history option, and it is the responsibility of the Reservations Coordinator to ensure that Ixora Hotel Penang has the best, most accurate and most personalized individual guest histories. This will help ensure that each guest receives that personalized service that will be synonymous with Ixora Hotel Penang.
- Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is of the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
- Process all reservation requests from customers.
- Provide clerical support to Front desk staff

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 per month

**Benefits**:

- Free parking
- Meal provided

Schedule:

- Rotational shift

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