Customer Success Specialist

5 months ago


George Town, Malaysia Gratitude Inc. Full time

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for **Customer Success Specialist (Naive Taiwanese)** for our BPO Partner located in George Town, Malaysia.

**Job Highlights**
- Working Abroad in a Multi-Cultural & International Company
- Young, energetic, and supportive team
- Attractive Salary and Incentives

**Job title: Customer Success Specialist - Native Taiwanese**

**Location: George Town, Penang**

**Work Shift: 5 working days (rotational shift)**
- Salary Ranging from MYR 6k-7k with 600 Housing Allowance
- One time joining Bonus : RM 5000
- Flight ticket + 1 week hotel stay

**Qualifications**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Minimum 6months to 1 year experience in call centre
- Fluent in Mandarin, and English Language proficiency (reading, writing, speaking and aural comprehension)
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Customer Service orientation.
- Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in
- Microsoft Windows and Microsoft Office
- Freshers or Experienced Taiwanese resources
- With good English Level B2

**To apply, please submit your updated resume on this post and answer the pre-screening questions here.**

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp once shortlisted, so make sure to install the mentioned app.

APPLY NOW

**Salary**: RM6,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you fluent in Mandarin both written and oral?
- Are you fluent in English both written and oral?
- Are you a Bachelor’s degree holder?
- How many months or years of customer service experience?
- Last drawn salary
- Are you okay to receive the salary stated in the post?
- Can you work onsite in George Town Penang for our BPO Partner Teleperformance Malaysia?
- Can you start immediately?
- WhatsApp Number



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