Customer Support Representative

3 weeks ago

George Town, Malaysia Careers International Full time

**Responsibilities**:

- Customer concerns must be handled positively and professionally.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Requirements**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have Mandarin Language proficiency (reading, writing, speaking and oral comprehension)
- Minimum of 6 months work experience in customer support in any industry.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Pay: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (preferred)

Ability to Commute:

- Georgetown (preferred)

Ability to Relocate:

- Georgetown: Relocate before starting work (preferred)

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