Customer Support Representative
6 months ago
**Responsibilities**:
- Customer concerns must be handled positively and professionally.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
**Requirements**:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have Mandarin Language proficiency (reading, writing, speaking and oral comprehension)
- Minimum of 6 months work experience in customer support in any industry.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Pay: RM2,500.00 - RM3,300.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (preferred)
Ability to Commute:
- Georgetown (preferred)
Ability to Relocate:
- Georgetown: Relocate before starting work (preferred)
-
Customer Support
6 months ago
George Town, Malaysia amIT Global solutions sdn bhd Full timeThe CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result. The...
-
Customer Service Representative
6 months ago
George Town, Malaysia GrowthFn Full timeJob Description: We are seeking a motivated and enthusiastic Customer Service Representative to join client's Guest Hosting team. In this role, you will be responsible for providing exceptional customer support on behalf of our esteemed client. As a key representative, you will be the first point of contact for guests and customers, ensuring their queries...
-
Customer Support Representative
6 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Mandarin Proficient in the Mandarin language - **Location**: George Town, Penang **Salary**: RM 2,800 - RM 3,300 **Shift**:...
-
Customer Service Representative
6 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO Call center International BPO BPO/ITES Customer Service Agent Mandarin or Cantonese Voice Support - Job Title: Customer Service...
-
Customer Service Representative
6 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service React, Redux, NextJs, NodeJs, Material-UI, JavaScript and TypeScript customer support COMPUTER SKILL Proficient in the...
-
Customer Service Representative
6 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
7 months ago
George Town, Malaysia IDEALWORKS PRO SDN BHD Full timeRole Description: 1. Able to performs great customer service and gain more revenue for clients 2. Communicate effectively to customers queries through face to face 3. Meet and interact with customers to maintain long term sustainable relationship 4. Plan sales and marketing strategies to enhance publicity 5. Represent on behalf of company’s clients at...
-
Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
6 months ago
George Town, Malaysia Gratitude India Full timeJob Title: Customer Service Representative (Mandarin Speaker) Location: George Town, Penang **Salary**: RM 2,800 - RM 3,300 Shift: Rotational **Job Description**: We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Mandarin speaker, you will play a key role in assisting our...
-
Customer Service
7 months ago
George Town, Malaysia find Full timeJob description - Responsibility: The CSS represents the client and is the face of the brand to the outside world. - Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Overview of CSS Role: - CSS represents the brand,...
-
Customer Service Representative- Mandarin Speaking
6 months ago
George Town, Malaysia Teleperformance Malaysia Full time**Job Details** - Company: Teleperformance Malaysia - Job title : Customer Success Specialist - Mandarin Speaking - TP Code: ID-CSS-WON-Penang-001 - Location: George Town, Penang, Malaysia - Shift: 5 working days (Night Shift) **Job Highlights** - Work Life Balance Environment - Ongoing training and development opportunities. - Fun and collaborative work...
-
Customer Service
6 months ago
George Town, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timeResponsibilities **Overview of CSS Role**: - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be...
-
Customer Support @penang
7 months ago
George Town, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time**About Our Client** The company operates in the Optical Goods Stores industry, they produce and sell optical goods like ophthalmic frames, lenses, and sunglass lenses. **Responsibilities**: - Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time - Always...
-
Customer Banking Service Support- English Speaking
6 months ago
George Town, Malaysia Teleperformance Malaysia Full time**Job Details** - Company: Teleperformance Malaysia - TP Code: B001-RE-CSS-EN - Location: Penang - Shift : 5 Working Days (Night Shift) **Job Highlights** - Work Life Balance Environment - Young, energetic, and supportive team! - Diversified and inclusive culture - Medical Benefit with Language allowance **Overview** So, what will you be doing as a...
-
Cantonese Customer Service Representative
6 months ago
George Town, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeOur client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...
-
Banking Customer Service Representative
6 months ago
George Town, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time**Requirements**: - Minimum 1 years’ **experience in a BANKING customer service** environment - Strong banking knowledge is an added advantage - **MUST BE **Fluency in English and Mandarin languages (Spoke & Written)(mandatory) - Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone...
-
Customer Service Executive
6 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...
-
Customer Success Specialist
6 months ago
George Town, Malaysia amIT Global Solutions Pvt Ltd Full time**Title: Customer Success Specialist (Mandarin)** **Location: Pulau Pinang-Georgetown, Malaysia** **Duration: Permanent** **Overview** The CSS will be the primary contact for customers using the client’s website shopping channel. **The CSS lives the values of our client which are: -** 1. **Responsibility**: The CSS represents the client and is the...
-
Sales Representative
6 months ago
George Town, Malaysia Hong Bee Distributors Sdn Bhd Full time**Distributor Sales Representative** We are looking for a driven and dynamic sales executive to drive revenue for our company in Penang Island. The objective is to achieve business growth by expanding the customer base and introducing new products. **Responsibilities**: **Handle inquiries and provide product knowledge** **Identify new partnership...