Customer Support Representative

3 weeks ago


George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Mandarin Proficient in the Mandarin language
- **Location**: George Town, Penang

**Salary**: RM 2,800 - RM 3,300

**Shift**: Rotational

**Qualifications**:
**Education Background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension)

**Work Experience**:

- Minimum of 6 months of work experience in customer support in any industry.
- Fresh graduates are welcome, particularly those with degrees in English with Communication, English for Professionals, Mass Communication, or related fields.
- Call center experience is not mandatory but would be a distinct advantage.

**Required interpersonal skills**:

- Customer service orientation.
- Customer results/solutions-focused.
- Customer expectations management.
- Active listening skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced environment.
- Positive attitude with a willingness to learn and go the extra mile for self-improvement.
- Emotional intelligence and the ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read, and write in Mandarin.

**Technical Skills**:

- Minimum typing speed of 40 wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.


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