Customer Service Representative

3 days ago


George Town, Penang, Malaysia Finnmed Sdn Bhd Full time
Job Summary
We are seeking a skilled Customer Service Executive to provide exceptional support to patients and healthcare providers. This role involves handling inquiries, coordinating product orders, and ensuring a seamless customer experience for individuals using life-sustaining medical equipment.

 

  • Main Responsibilities:
  • Handle customer inquiries via phone, email, and in-person regarding products and services.
  • Post purchase follow up communication, customer support, issue resolution and gathering feedback.
  • Coordinate product deliveries, service appointments, and follow-ups.
  • Maintain accurate customer records and service documentation.
  • Collaborate with sales and technical teams to enhance customer satisfaction.

 

Requirements
To be successful in this role, you will need:

 

  • A diploma or degree in customer service, healthcare, business, or a related field.
  • Prior experience in customer service, healthcare, or medical device industry is preferred.
  • Strong communication skills with an empathetic approach to customer interactions.
  • Proficiency in Microsoft Office and CRM software.
  • A proactive, patient-focused mindset with strong problem-solving skills.


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