Customer Service Executive
1 week ago
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Job DescriptionWe are looking for a Customer Service Executive to provide professional and compassionate support to patients and healthcare providers. This role involves handling inquiries, coordinating product orders, and ensuring a seamless customer experience for individuals using CPAP & BiPAP, Life-Support Ventilator and oxygen concentrators.
Key Responsibilities:
- Handle customer inquiries via phone, email, and in-person regarding products and services.
- Post purchase follow up communication, customer support, issue resolution and gathering feedback.
- Coordinate product deliveries, service appointments, and follow-ups.
- Maintain accurate customer records and service documentation.
- Collaborate with sales and technical teams to enhance customer satisfaction.
Requirements:
- Diploma/Degree in Customer Service, Healthcare, Business, or a related field.
- Prior experience in customer service, healthcare, or medical device industry is preferred.
- Strong communication skills with an empathetic approach to customer interactions.
- Proficiency in Microsoft Office and CRM software.
- A proactive, patient-focused mindset with strong problem-solving skills.
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