Customer Experience Executive

1 week ago


George Town, Penang, Malaysia Tony Ng & Associates Full time

Be part of our forefront team in providing excellent customer experience in the exciting insurance, takaful and healthcare industry.

Playing a vital role in the customer experience journey, you are the first point of contact for our clients. Your role is crucial in ensuring that we continue to be a leader in providing quality customer services. You will be at the forefront of guiding our customers through our products and services, while maintaining a high level of customer satisfaction throughout our customers' experience.

Job Requirements:
  • Native language in English, Bahasa Malaysia. Ability to speak in Mandarin will be an added advantage.
  • Calm yet quick thinker in providing solutions to customers in all situations.
  • Call Center and customer fronting experience.
  • Enjoy working in a fast-paced, collaborative environment.
  • High learning adaptability with the latest technology.
  • Fresh graduates are welcomed to apply. Training will be provided.
  • Must be willing to work in Georgetown, Penang.
How do your skills match this job?

Your application will include the following questions:

  • What's your expected monthly basic salary?
  • Do you have customer service experience?
  • Which of the following types of qualifications do you have?
  • Which of the following languages are you fluent in?

Tony Ng & Associates Sdn. Bhd., an established financial services firm, has been serving our customers nationwide for more than 40 years. With total revenues exceeding RM100 million, we are one of the largest insurance agencies in Malaysia, and our rapid growth offers ample opportunities for the career-minded. We are deeply committed to developing future potential and believe in generously rewarding high-achievers. Our head office, located in the heart of Georgetown, Penang provides a warm and comfortable working environment for our team. As part of our expansion initiative, we are looking for bright, capable, and driven candidates to grow with our company.

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